Juan Pablo Garcia
Weslaco,USA
Summary
Dynamic retail management professional with extensive experience at Catalyst Brands/Aeropostale (boosting Accessories department sales from $100,000 to $1M in 2010). Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Catalyst Brands/ Aeropostale
McAllen, Texas
09.2012 - 08.2025
- Established customer relationships both with local customers and with national customers (Mexico) as well as bulk customers, to generate more business, maintain store profitability and expand brand loyalty.
- Completed employee training modules, hired staff teams and executed performance reviews.
- Coached to improve customer service issues with detailed and timely responses to escalated complaints.
- Communicated priorities and sales driving information to store staff to maximize business opportunities.
Assistant Manager
P.S. From Aeropostale
Mercedes, Texas
11.2011 - 08.2012
- Temporarily managed store while SM was on maternity leave, creating schedules, sales goals and communicating with dm.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Trained team members on appropriate application of policies and procedures.
- Made key decisions about hiring, discipline, coaching and managing associates.
Sales Lead
Aeropostale, Inc
Mercedes, Texas
11.2007 - 08.2011
- Managed the Accessories department, growing from $100,000 to $1M business.
- Recruited and hired new sales staff of 100 for new opening by interviewing, onboarding and training to company standards.
- Created and implemented departmental objectives and drove performance to meet KPIs.
- Trained new Full Time Cashiers to company standards.
Filed Worker
AgReliant Genetics
Manito, IL
06.2005 - 10.2007
- Assisted in building and repairing farm equipment such as irrigation pipes, outdoor bathrooms, and rest areas.
- Maintained cleanliness and organization of farm equipment and storage areas.
- Led seasonal workers by translating into Spanish and providing training on specific tasks and safety protocols.
- Applied pesticides under supervision to protect experimental crop yields.
Education
No Degree - Biology
Texas A&M University
College Station, TXHigh School Diploma - undefined
Weslaco High School
Weslaco, Texas05-2003
Skills
- Customer service and engagement
- Retail operations
- Inventory control
- Problem-solving
- Hiring and training
- Team management
- Employee coaching
- Relationship building and management
- Strategic planning
- Staff scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Catalyst Brands/ Aeropostale
09.2012 - 08.2025
Assistant Manager
P.S. From Aeropostale
11.2011 - 08.2012
Sales Lead
Aeropostale, Inc
11.2007 - 08.2011
Filed Worker
AgReliant Genetics
06.2005 - 10.2007
High School Diploma - undefined
Weslaco High School
No Degree - Biology
Texas A&M University