Juan Palomino

Drive revenue by building strong customer relationships and clearly communicating the value of our vehicle maintenance and repair services. Provide detailed service explanations, accurate estimates, and transparent quotes, with a focus on customer satisfaction. Keep customers informed throughout the process with timely updates on completion times, costs, and adjustments. Manage daily operations to ensure smooth store functioning, maintaining a clean and safe environment for both customers and employees. Oversee inventory control, cash management, and store opening and closing procedures. Address customers complaints professionally to resolve issues and maintain positive relationships. Lead and motivate store employees in a fast-paced environment through proactive communication and positive feedback.

High-Impact Accomplishments

• All time monthly sales record $128,885
• All time monthly car count record 400

Drive revenue through effective customer engagement, articulating the value of our vehicle maintenance and repair services. Providing detailed explanations of our services, generating accurate estimates and quotes, all while maintaining a strong focus on ensuring customer satisfaction. Keeping customers informed throughout the service process, including updates on completion times, costs, and any potential adjustments.

High-Impact Accomplishments

• All time monthly sales record $213,780
• All times tire sales record 156 units sold $26,838

Developed and implemented a strategic, consistent approach to strengthen customer relationships and expand the number of locations offering American First Finance credit solutions, while increasing average revenue per location. Collaborated with customers, managers, and business owners to identify and capitalize on revenue growth opportunities. Trained staff to promote awareness and foster a culture of offering American First Finance, driving higher sales of larger-ticket retail transactions. Additionally, led training sessions for Area Sales Representative peers during weekly team meetings.

High-Impact Accomplishments

• Grew book of business from $3.2MM to $9MM annually in 16 months.
• Doubled the number of doors, from 45 to 92 per month, that were originating new contracts.
• Doubled the average funding per door from $3,300 to $7,000.
• Increased customers' top-line revenue by 20% or more by encouraging them to use American First Finance to increase sales.
• Recognized for being in the top 1% of the company in YOY originations growth.

Proactively engaged Dental and Veterinary practices through outbound calls, leveraging a consultative and solution-driven sales approach to boost Net Credit Sales and Credit Applications. Actively participated in continuous training and compliance initiatives, demonstrating adaptability in dynamic work settings. Effectively coordinated and managed diverse programs and projects, driving towards predefined goals and objectives.

High-Impact Accomplishments

• Partnered with Practice Development Managers to grow territory to $165MM in annual Net Credit Sales.
• Signed and onboarded more than 200 new merchants to be part of the CareCredit network.
• Power to the POD award recipient for being top performing region.
• Selected as a Team Lead for Inside Sales Team.

Demonstrated leadership in overseeing Bilingual Work-at-Home operations, focusing on ensuring quality, compliance, and addressing emerging trends and challenges through innovative solutions. Led a specialist team, providing coaching and development to optimize client call handling efficiency. Spearheaded Bilingual team initiatives aimed at fostering engagement, driving cultural shifts to enhance employee morale and growth. Additionally, provided remote technical support to representatives and facilitated seamless account setup, comprehensive training, and ongoing resource support.

High-Impact Accomplishments

• Partnered with Team Manager to successfully launch the Bilingual Work at Home customer service department and team.
• Coached the top Bilingual Work at Home team 3 years in a row.
• Nominated and won the Operations Excellence Award.

Dedicated to cultivating strong rapport and nurturing positive relationships with existing clientele to gain insights into their unique requirements, tailor personalized solutions, and deliver exceptional customer experiences. Proficiently address customer inquiries in both English and Spanish languages, furnishing precise details about products and services. Consistently maintained a courteous and professional demeanor in all customer interactions. Kept abreast of the latest developments in company offerings to provide accurate responses to customer queries, adhering strictly to company policies and procedures governing customer service excellence.

High-Impact Accomplishments

• Top Team Performer 9 months in a row.
• Appointed by Team Manager as Team Lead to lead team meetings and trainings.
• Partnered with Team Manager to create agenda and trainings for monthly team meetings.