Juan Pellot
Newark,NJ
Summary
Experienced Customer Service Professional with 12 years in banking and retail. Skilled in resolving escalated issues, enhancing customer relations, and managing transactions. Aiming to contribute expertise in customer satisfaction and operational efficiency as a Customer Service Representative.
Skilled Landing Support Specialist with experience coordinating and executing successful deployments in various environments. Strengths include strong leadership, critical thinking, logistics planning, and crisis management skills. Previous work has made significant improvements in operational efficiency and safety standards during mission-critical operations.
Overview
15
15
years of professional experience
Work History
Lending Support Specialist
Bluevine
Jersey City, NJ
04.2023 - Current
- Resolved escalated issues using extensive knowledge of banking processes and systems, enhancing customer satisfaction.
- Assisted customers with inquiries through various communication channels. through email, phone, and chat, consistently meeting or exceeding quality assurance metrics.
- Identified and addressed risks; escalated them to mitigate potential business impact.
Universal Banker
Investors Bank
Hillside, NJ
11.2021 - 01.2023
- Processed financial transactions, including checks, currency orders, and loan payments, enhancing accuracy and compliance.
- Opened and managed multiple account types while performing clerical duties and maintaining accurate financial reports.
- Opened and managed multiple account types, performing clerical duties and maintaining precise financial reports.
Universal Banker
Valley Bank
Kearny, NJ
11.2017 - 10.2021
- Cultivated client relationships through tailored financial solutions, boosting customer satisfaction and loyalty.
- Facilitated banking services for clients, including deposits, withdrawals, and account maintenance, promoting a seamless customer experience.
- Oversaw currency and check processing with an emphasis on accuracy, ensuring efficient transaction handling and successful daily balancing.
Customer Service Representative
Lowe's Home Improvement
Union, NJ
03.2015 - 10.2017
- Compiled and organized customer account information, facilitating accurate and efficient document management.
- Assisted customers on the sales floor by delivering detailed product information, enhancing their purchasing experience.
- Resolved customer inquiries and concerns promptly, increasing customer satisfaction and fostering a positive store environment.
Cashier
Home Depot
North Bergen, NJ
03.2012 - 09.2014
- Delivered friendly, courteous service while managing 50+ transactions daily, ensuring accurate cash handling and drawer balance.
- Created customer service training manual, enhancing team performance through improved service delivery.
- Processed customer transactions at point of sale efficiently.
- Maintained organized and clean checkout areas for optimal customer experience.
- Assisted customers with product inquiries and locating items in-store.
Education
East Side High School
Newark, NJBusiness Administration - Marketing
Bloomfield College
BloomfieldSkills
- Loan Processing
- Banking Expertise
- Risk Management
- Transaction accuracy
- Financial Product Knowledge
- Microsoft Excel Expertise
- Time Management
- Team Collaboration
- Customer enhancement
Timeline
Lending Support Specialist
Bluevine
04.2023 - Current
Universal Banker
Investors Bank
11.2021 - 01.2023
Universal Banker
Valley Bank
11.2017 - 10.2021
Customer Service Representative
Lowe's Home Improvement
03.2015 - 10.2017
Cashier
Home Depot
03.2012 - 09.2014
East Side High School
Business Administration - Marketing
Bloomfield College