Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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JUAN PENA

JUAN PENA

Monticello,NY

Summary

Dedicated professional with proven organizational skills and adaptability to dynamic environments. Recognized for reliability and attention to detail, consistently delivering high-quality results. Committed to fostering team success and exceeding performance expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Consultant

Verizon Wireless
Liberty, NY
11.2017 - 03.2019
  • Identified customer needs by asking questions and advising on best solutions.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Forklift Operator

Home Depot
Monticello, NY
08.2016 - 11.2017
  • Ensured accurate placement of transported goods.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Performed daily equipment checks to verify proper operation and minimize downtime.

Overnight Crew Member

McDonald's
Monticello, NY
01.2015 - 07.2016
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register and received payment from customers in cash or credit form.
  • Served orders to customers at windows, counters and tables.

Residential Care Assistant

The Center for Discovery
Monticello, New York
04.2014 - 06.2014
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident health and reported changes to nursing staff promptly.
  • Maintained a clean and safe environment for residents and staff.
  • Engaged residents in recreational activities to promote social interaction.

Education

High School Diploma -

Monticello High School
Monticello, NY
06.2011

Some College - Psychology

Mohawk Valley Community College
Utica, NY

Skills

  • Effective communication
  • Problem solving
  • Lead generation
  • Customer service
  • Reliable and responsible
  • Detail-oriented

Languages

Spanish
Native/ Bilingual

Certification

  • NYC Commission On Human Rights Confronting Sexual Harassment Certification
  • 8-hour Pre-Assessment Training Course for Security Guards
  • 16-hour On-The-Job Training Course for Security Guards
  • ISSA CPR and AED Certification
  • ISSA Certified Personal Trainer

Timeline

Sales Consultant

Verizon Wireless
11.2017 - 03.2019

Forklift Operator

Home Depot
08.2016 - 11.2017

Overnight Crew Member

McDonald's
01.2015 - 07.2016

Residential Care Assistant

The Center for Discovery
04.2014 - 06.2014

High School Diploma -

Monticello High School

Some College - Psychology

Mohawk Valley Community College

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