Juan Perez
Queens,NY
Summary
Adept at delivering exceptional customer service and technical support for Apple products, I excel in remote troubleshooting and customer satisfaction, achieving a 100% resolution rate on first contact. Fluent in English and Spanish, my communication skills and proficiency in Apple's ecosystem have solidified customer trust and loyalty to the Apple community
Overview
1
1
year of professional experience
Work History
Asociado De Ventas Online
Apple
32 44 82nd Street
01.2025 - Current
• Customer Service Excellence
Skilled at identifying customer needs and providing personalized solutions.
• Technical Knowledge
Proficient in troubleshooting Apple products, including iOS devices, macOS, and Apple software.
• Communication: Exceptional verbal and written communication skills to explain complex concepts clearly.
• Time Management
Effectively prioritize tasks in fast-paced remote environments.
• Problem-Solving: Expertise in diagnosing and resolving technical and non-technical issues promptly.
Education
Senior Year Graduated -
Pestalozziano
Corozal Sucre Colombia Skills
Delivered remote support for a diverse range of customer inquiries, focusing on Apple products and services
Diagnosed technical issues with iPhones, iPads, MacBooks, and other Apple devices, achieving a 100% resolution rate on first contact
Maintained an average customer satisfaction score of 90% by demonstrating empathy and providing tailored solutions
Guided customers through onboarding processes for Apple services like iCloud, Apple Music, and App Store subscriptions
Multi-Lingual Support: Provide exceptional customer service in English and Spanish, ensuring accessibility to a diverse audience
System Navigation: Skilled in using Apple support tools and CRM systems to manage cases and track customer interactions
Building Trust: Develop strong customer relationships to inspire confidence in Apple’s brand and ecosystem
Languages
English
Native or Bilingual
Timeline
Asociado De Ventas Online
Apple
01.2025 - Current
Senior Year Graduated -
Pestalozziano