Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Pina

Hobbs,NM

Summary

Successful Cafe Manager leading, training, and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

3
3
years of professional experience

Work History

Assistant Cafe Manager

Undergrounds Coffee
03.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Assistant Store Manager

Rue 21
04.2022 - 08.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Applied Science - Nursing

New Mexico Junior College
Hobbs, NM
05.2025

High School Diploma -

Hobbs High School
Hobbs, NM
05.2022

Skills

  • Inventory management
  • Organizational skills
  • Adaptability and flexibility
  • Scheduling and planning
  • Performance evaluation
  • Employee relations
  • Team leadership
  • Health and safety regulations
  • Multitasking capabilities
  • Staff training and development
  • Recruitment and hiring

Timeline

Assistant Store Manager

Rue 21
04.2022 - 08.2022

Assistant Cafe Manager

Undergrounds Coffee
03.2021 - Current

Associate of Applied Science - Nursing

New Mexico Junior College

High School Diploma -

Hobbs High School
Juan Pina