Juan Porras
El Cajon,CA
Summary
Results-oriented Supervisor with expertise in quality control, employee training, and team development. Skilled in implementing quality measures, resolving conflicts, and fostering collaboration to enhance service quality. Committed to building talented teams and driving productivity in fast-paced environments. Strong communicator with a proactive approach to continuous improvement and organizational support.
Overview
27
27
years of professional experience
Work History
Supervisor
Costco Optical
National City, California
06.2023 - Current
- Supervised daily operations in the optical department to ensure service quality.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
- Complied with company policies, objectives and communication goals.
Finish Audit Station
Costco Optical
National City, California
11.2022 - 2023
- Collaborated with diverse coworkers to address product and service issues, enhancing team cohesion and goal achievement.
- Completed day-to-day duties accurately and efficiently.
- Coordinated efforts with cross-functional teams to meet project objectives and deadlines.
- Supported colleagues by sharing knowledge and fostering a collaborative environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Finish Quality Control
Costco
National City, California
10.2013 - 11.2022
- Performed quality control inspections of lenses prior to delivery.
- Inspected finished products for quality control purposes before shipping them out for delivery.
- Performed quality control checks on finished products prior to shipment.
- Inspected finished projects to guarantee quality control compliance.
- Inspected completed work to ensure quality control standards were met.
- Worked closely with other departments such as Quality Control, Maintenance and Engineering in order to optimize performance.
Surface Department
Costco
National City, California
07.2005 - 06.2013
- Executed day-to-day duties with accuracy and efficiency, contributing to overall operational success.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Worked with cross-functional teams to achieve goals.
- Supported and guided colleagues to foster a collaborative work environment.
Packaging Assistant
Costco
National City, California
07.1999 - 06.2005
- Operated packaging machinery efficiently, minimizing downtime.
- Operated packaging machinery to efficiently seal and label merchandise.
- Assisted in packaging products for distribution to ensure quality standards.
- Ensured proper labeling and documentation of all shipments before leaving the facility.
- Loaded and unloaded products onto packaging lines.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Maintained a clean and organized work area to promote safety and efficiency.
- Followed safety protocols while handling materials and operating equipment.
- Ensured compliance with safety regulations while operating machinery.
- Provided training to new employees on standard operating procedures related to packing processes.
Education
High School Diploma -
Sweetwater High School
National City, CA06-1998
Skills
- Quality control
- Employee training
- Training and mentoring
- Coaching and mentoring
- Team building
- Workflow management
- Schedule development
- Department organization
- Documentation management
- Attention to detail
- Safety protocols
- Decision-making
- Human resources management
- Relationship building
- Professionalism
Timeline
Supervisor
Costco Optical
06.2023 - Current
Finish Audit Station
Costco Optical
11.2022 - 2023
Finish Quality Control
Costco
10.2013 - 11.2022
Surface Department
Costco
07.2005 - 06.2013
Packaging Assistant
Costco
07.1999 - 06.2005
High School Diploma -
Sweetwater High School