JUAN QUESSEP
Schaumburg
Summary
Results-driven Project Manager with over 5 years of experience in delivering successful projects and enhancing website performance. Demonstrates exceptional time management and effective communication skills, contributing to a proven track record of process optimization that increases efficiency. Dedicated to leveraging expertise in a dynamic environment to achieve organizational goals and drive project success. Recognized for providing positive customer experiences through strong multitasking and clerical support capabilities.
Overview
7
7
years of professional experience
Work History
Case Manager Coordinator
Sunrun
01.2021 - Current
- Managing and coordinating the effective execution of field service work through branch and partner relationships.
- Assisted individuals with eligibility for available benefits.
- Responsible for more than 370+ accounts each month and helping over 180 accounts weekly guiding the customer to success.
- Monitored client progress through regular follow-ups and case reviews.
Field Service Dispatcher
Sunrun
Lehi
09.2021 - 05.2022
- Oversaw daily account scheduling of up to 55 clients using both incoming and outgoing call strategies.
- Generated issue-specific work order documentation.
- Delivered information about parts orders efficiently in English and Spanish.
- Tracked inventory levels for necessary parts and supplies for technicians.
Office Specialist COVID-19 Staff
Salt Lake Health Department
Salt Lake
12.2019 - 09.2021
- Facilitated registration process while providing timeline guidance between doses and explaining potential side effects.
- Streamlined communication channels to guide vulnerable groups to vaccination sites.
- Facilitated Utah achieving early statewide vaccination readiness.
- Monitored office supply stock levels and placed timely orders for replenishment.
Sales Representative
Boost Mobile
Salt Lake City
08.2018 - 11.2019
- Ensured seamless customer assistance by explaining options and resolving queries promptly.
- Supported over 190 clients each week through effective service offerings.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Collaborated with marketing team to create promotional materials for products and services.
Education
High School Diploma -
CECAR
Sincelejo, ColombiaSkills
- Bilingual
- Case management
- Efficient Learner
- Process Optimization
- Client progress monitoring
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Field Service Dispatcher
Sunrun
09.2021 - 05.2022
Case Manager Coordinator
Sunrun
01.2021 - Current
Office Specialist COVID-19 Staff
Salt Lake Health Department
12.2019 - 09.2021
Sales Representative
Boost Mobile
08.2018 - 11.2019
High School Diploma -
CECAR
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