Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Restrepo

Miami,FL

Summary

Dynamic Customer Service Representative Manager at Family Dollar with a proven track record in enhancing customer loyalty and resolving complex issues. Skilled in cash handling and problem-solving, I successfully organized team initiatives that fostered a positive workplace culture, driving sales promotions and continuous improvement in service delivery.

Overview

1
1
year of professional experience

Work History

Customer Service Representative Manager

Family Dollar
Miami , FL
02.2023 - 06.2024
  • Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
  • Assisted with developing strategies to increase customer retention and loyalty.
  • Resolved escalated customer complaints promptly and professionally.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

GED -

Miami Jackson Senior High School
Miami
08-2023

Some College (No Degree) - English-as-a-Second-Language Education

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Customer relationship management
  • Cash handling
  • Problem solving
  • Sales promotion
  • Continuous improvement

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Customer Service Representative Manager

Family Dollar
02.2023 - 06.2024

GED -

Miami Jackson Senior High School

Some College (No Degree) - English-as-a-Second-Language Education

Miami Dade College

Similar Profiles

CREATE PROFILE