Juan Rios
Amazon
Oklahoma City,OK
2
Languages
9
years of professional experience
Dynamic professional with a proven ability to streamline communication and enhance workflow optimization. Experienced in mentoring teams and implementing innovative solutions that drive customer satisfaction and quality assurance across operations.
Work History
Process Guide
7 Years- Analyzed performance metrics to identify areas for enhancement and implement corrective actions.
- Led process improvement initiatives to enhance operational efficiency and reduce bottlenecks.
- Mentored team members on best practices in workflow optimization and safety compliance.
- Streamlined communication between departments to ensure timely resolution of operational challenges.
- Conducted regular audits of processes, ensuring adherence to quality standards and operational goals.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
Sales Associate
1 Year 8 Months- Assisted customers with product selection and troubleshooting automotive issues.
- Collaborated with management to implement promotional strategies to drive sales.
- Trained new team members on store operations and customer service protocols.
- Maintained inventory accuracy through regular stock checks and system updates.
- Enhanced customer satisfaction by providing expert product knowledge and quality.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma
Skills
Process optimization
Efficiency enhancement
Quality control
Standard operating procedures
Coaching and mentoring
Collaborative approach
Customer satisfaction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Process Guide
Amazon
09.2019 - CurrentRead More
Sales Associate
AutoZone
01.2018 - 09.2019Read More
Santa Fe South
High School Diploma
Read More