Juan Rios-Ochoa
Napa,CA
Summary
Hospitality-driven professional with over a decade of experience in VIP management, guest services, and nightlife operations. Proven ability to create memorable guest experiences, manage high-volume environments, and lead cross-functional teams. Expertise in customer retention, staff training, and compliance. Highly skilled in problem-solving, scheduling, and using systems like Aloha POS to streamline operations. Bilingual in Spanish, with a passion for delivering exceptional service and fostering a welcoming, high-energy atmosphere.
Overview
12
12
years of professional experience
Work History
Temporary Position
Partners
Napa, USA
09.2024 - Current
- Supporting various operations including warehouse and bottling line assignments in a temporary role
- Contributing to team efficiency and maintaining quality standards in fast-paced environments
VIP Manager
The Park Ultra Lounge
Sacramento, USA
02.2014 - 06.2024
- Managed scheduling and team collaboration across 10+ staff members to maximize productivity
- Implemented mandatory training programs to enhance team performance and service quality
- Maintained guest information through Aloha software, ensuring accurate communication and planning
- Participated in hiring processes, including job description creation and candidate evaluation
- Completed HR administrative tasks and consistently exceeded productivity benchmarks
- Delivered weekly business reports to support strategic planning
- Resolved guest concerns promptly while maintaining a strong brand reputation
VIP Host / Security
The Mix Downtown
Sacramento, USA
05.2013 - 06.2024
- Oversaw nightclub operations, identifying and resolving safety or compliance issues
- Maintained regulatory compliance with all local, state, and federal laws
- Conducted ID checks and managed guest entry to ensure a secure environment
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA05.2014
Skills
- Microsoft Office Suite and Google Workspace
- Aloha POS system
- Standard operating procedures management
- Strategic planning
- Customer retention and service
- Cross-functional communication
- Leadership and team collaboration
- Problem solving
- Schedule management
Languages
Spanish
Native/ Bilingual
Timeline
Temporary Position
Partners
09.2024 - Current
VIP Manager
The Park Ultra Lounge
02.2014 - 06.2024
VIP Host / Security
The Mix Downtown
05.2013 - 06.2024
Bachelor of Science - Criminal Justice
California State University, Sacramento