JUAN RIVERA
WEST PALM BEACH ,FL
Summary
Dynamic manager at DPR GROUP SERVICES LLC with a proven track record in enhancing customer satisfaction and driving brand awareness through effective marketing strategies. Skilled in inventory management and performance improvement, I excel in fostering teamwork and resolving conflicts, ensuring operational excellence and client loyalty. Fluent in Spanish, I bring strong communication skills to the table.
Overview
2
2
years of professional experience
Work History
Manager
DPR GROUP SERVICES LLC
West Palm Beach, FLORIDA
01.2023 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated with marketing to develop branding and promotional strategies.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
CONSTRUCTION
PRP MASTERS SOLUTIONS LLC
Boca Raton, FL
01.2023 - 03.2024
- Worked closely with construction crews to coordinate efforts between demolition and new construction projects.
- Inventoried construction materials, loaded onto trucks and delivered to construction sites.
Education
High School Diploma -
PALM BEACH PREPARATORY HIGH SCHOOL
WEST PALM BEACH 06-2024
Skills
- Customer service
- Inventory management
- Marketing strategies
- Effective communication
- Problem solving
- Time management
- Mail handling
- Performance improvement
- Customer relations
- Office management
- Employee supervision
- Teamwork and collaboration
- Active listening
- Fluent in Spanish and intermediate in English
- Problem-solving
- Punctual and reliable
- Online marketing
- Communication skills
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Manager
DPR GROUP SERVICES LLC
01.2023 - Current
CONSTRUCTION
PRP MASTERS SOLUTIONS LLC
01.2023 - 03.2024
High School Diploma -
PALM BEACH PREPARATORY HIGH SCHOOL
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