Juan Rivera
Friona,TX
Summary
Dynamic sales professional with a proven track record excelling in ag parts, sales, and service. Recognized for enhancing client satisfaction and driving revenue growth through strategic upselling and relationship building. Adept at complex problem-solving and performance improvement, consistently exceeding sales targets while fostering strong customer connections.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and service sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Representative
Becknell Wholesale Company
Lubbock, TX
09.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Parts Specialist
Wagner Caterpillar
Denver, CO
06.2024 - 08.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Parts Department Manager/Corporate
LoneStar Ag
Friona, TX
05.2009 - 05.2024
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Maintained detailed records of all transactions to support accurate financial reporting and inventory control efforts.
- Achieved high levels of customer satisfaction by regularly reviewing feedback and implementing necessary improvements in the Parts Department''s service offerings.
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Boosted employee morale through open communication channels, fostering a positive work environment conducive to collaboration and problem solving.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Mentored new team members, providing training on department procedures and best practices to ensure their success.
- Developed strong relationships with vendors and negotiated better pricing, resulting in cost savings for the company.
- Utilized advanced software systems to analyze parts data, enabling more accurate forecasting of demand and better inventory control.
- Managed a high-volume of orders while maintaining accuracy through close attention to detail and effective organization skills.
- Implemented a comprehensive tracking system that improved overall inventory accuracy rates within the department significantly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Tracked project costs and other financial metrics to maximize profitability.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Increased sales performance by implementing targeted promotions and upselling techniques for high-demand items.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Merchandising Manager
Coca-Cola
Clovis, NM
05.2007 - 04.2009
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Warehouse Supervisor
Warren Caterpillar
Amarillo, TX
01.1997 - 04.2007
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled day-to-day shipping and receiving overseeing more than 30-40 packages per day.
Education
Associate of Science - Automotive Engineering
Universal Technical Institute
Phoenix, AZ12-1996
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Product and service sales
- Relationship selling
- Process improvement
- Performance improvement
- Strategy development
- Business development
- Lead prospecting
- Staff training
- Performance tracking
- Lead generation
- Sales forecasting
- Time management
- Customer experience enhancement
- Relationship management
- Product management and pricing
- Technical product knowledge
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
- Certified Parts Manager, Claas
- Forklift License
Languages
Spanish
Full Professional
Timeline
Sales Representative
Becknell Wholesale Company
09.2024 - Current
Parts Specialist
Wagner Caterpillar
06.2024 - 08.2024
Parts Department Manager/Corporate
LoneStar Ag
05.2009 - 05.2024
Merchandising Manager
Coca-Cola
05.2007 - 04.2009
Warehouse Supervisor
Warren Caterpillar
01.1997 - 04.2007
Associate of Science - Automotive Engineering
Universal Technical Institute