Juan Robledo Mendoza
Santa Cruz,CA
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Games and Arcades Supervisor
Santa Cruz Seaside Company
Santa Cruz , CA
05.2019 - Current
- Supervised daily operations to ensure efficient customer service and team performance.
- Trained new staff on company policies and service standards for optimal workflow.
- Coordinated scheduling to maintain adequate coverage during peak business hours.
- Resolved customer inquiries and complaints to enhance guest satisfaction experience.
- Monitored inventory levels and ordered supplies to support operational needs.
- Conducted performance evaluations to provide feedback and identify training needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
McDonald’s employee
McDonald's
Santa Cruz
01.2023 - 05.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Computer Science
Cabrillo College
Aptos, CA 08.2022 - 05.2025
Some College (No Degree) - Computer Science
California State University, Monterey Bay
Seaside, CASkills
- Staff training
- Customer service
- Performance evaluation
- Conflict resolution
- Team leadership
- Goal achievement
- Task prioritization
- Problem solving
- Effective communication
- Coaching and mentoring
- Strategic planning
- Workflow management
- Risk management
- [Software] experience
Languages
Spanish
Professional
References
References available upon request.
Timeline
McDonald’s employee
McDonald's
01.2023 - 05.2023
Associate of Arts - Computer Science
Cabrillo College
08.2022 - 05.2025
Games and Arcades Supervisor
Santa Cruz Seaside Company
05.2019 - Current
Some College (No Degree) - Computer Science
California State University, Monterey Bay