Juan Rodriguez Gomez
East Windsor
Summary
Customer service professional with strong communication skills and proven experience in team coordination, client support, and problem-solving. Currently pursuing an online degree in Digital Marketing at Dickinson State University (ND). Skilled in remote work tools and Microsoft Office, highly adaptable, and quick to learn in dynamic environments.
Overview
2
2
years of professional experience
Work History
Assistant Manager and Server
El Sombrero Restaurant
03.2023 - 12.2024
- Assisted in daily operations by supporting team members with task execution and workflow management.
- Engaged with customers to address inquiries and resolve issues, fostering positive relationships and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Digital Marketing
Dickinson State University
Dickinson, ND02-2027
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Customer rapport
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager and Server
El Sombrero Restaurant
03.2023 - 12.2024
No Degree - Digital Marketing
Dickinson State University
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