Juan Rosales
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rental Coordinator
Holt Of California
Stockton, CA
04.2022 - Current
- Oversaw maintenance, appearance and performance of rental equipment.
- Updated and maintained rental agreement files and documents.
- Analyzed data from past rentals to determine areas needing improvement.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Prepared invoices for each completed transaction and collected payments from customers.
- Maintained accurate records of all rental transactions in the company database.
- Supported sales team members to drive growth and development.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Responded promptly to inquiries regarding availability of rental units or services.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Driver
Holt Of California
Stockton, CA
07.2021 - 04.2022
- Documented daily mileage, gas, and other data.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Verified the contents of inventory loads against shipping papers.
Abatement Worker
1-888 4 Abatement
Rancho Cordova, CA
01.2019 - 07.2021
- Utilized respirators, protective clothing and other safety gear as needed.
- Conducted air quality testing prior to and after abatement activities.
- Performed ventilation and entry operations to secure hazardous environment.
- Ensured that all relevant safety standards were followed throughout the process.
- Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
- Performed in-depth cleaning of all areas to remove dust and debris.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Completed land disposal restriction notifications and hazardous waste manifests.
- Operated equipment and tools to safely remove asbestos.
- Identified, removed and disposed of contaminated materials in accordance with safety protocols.
- Encapsulated and repaired asbestos materials to protect occupants.
- Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
- Collected and sealed waste according to established procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA05-2013
Skills
- Sales Support
- Complaint Resolution
- Customer Retention
- Client Relations
- Critical Thinking
- Customer Service
- Relationship Building
- Driven
- Organized and Efficient
- Fluent in Spanish
Certification
- Asbestos Supervisor Certification
- Lead Certification
Timeline
Rental Coordinator
Holt Of California
04.2022 - Current
Driver
Holt Of California
07.2021 - 04.2022
Abatement Worker
1-888 4 Abatement
01.2019 - 07.2021
High School Diploma -
Cesar Chavez High School
- Asbestos Supervisor Certification
- Lead Certification
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