Hiking
Juan Rosario
Hazleton,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. In Addition, like to built a great deal of trust with the team by keeping commitments and always being there to listen and provide guidance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operations Supervisor
DHL Supply Chain- ECommerce
Hanover Township, PA
03.2022 - 06.2024
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Managed over 50 ECommerce specialist & maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Operations Supervisor
DHL Supply Chain
Keasbey, NJ
10.2016 - 03.2022
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Initiated process improvements that enhance team's output and satisfaction.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company
Lead Coordinator
DHL Supply Chain
Keasbey, NJ
10.2013 - 10.2016
- Conduct training for new associates.
- Monitor performance of associates within work group.
- Communicate work practices, procedures, and methods to associates.
- Open and/or close and secure building as directed.
Education
No Degree - Civil Engineering Technology
Middlesex County College
Edison, NJHigh School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2011
Skills
- Customer Relations
- Logistics expertise
- Delegation
- Staff training/development
- Scheduling
- Self-Motivated
- Effective leader
- Employee reviews
- WMS system
- SAP system
- LMS tracker
- STEALTH 3000 system
- Reverse Logix
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved SLA goals by completing priority orders with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Spent time with my family
Play Baseball & Basketball with my kids
Timeline
Operations Supervisor
DHL Supply Chain- ECommerce
03.2022 - 06.2024
Operations Supervisor
DHL Supply Chain
10.2016 - 03.2022
Lead Coordinator
DHL Supply Chain
10.2013 - 10.2016
No Degree - Civil Engineering Technology
Middlesex County College
High School Diploma -
Perth Amboy High School