Crystal Ruiz
Newhall
Summary
Compassionate and dependable caregiver with experience managing household responsibilities, supporting family members, and maintaining an organized and efficient home environment. Skilled in multitasking, communication, time management, and problem-solving, with a strong commitment to helping others.
Overview
9
9
years of professional experience
Work History
Caregiver
Home Instead Seniors Care
Santa Clarita, CA
05.2026 - Current
- Provided personalized care and companionship to seniors, enhancing daily living activities and emotional well-being.
- Assisted clients with mobility, ensuring safety during transfers and ambulation within home environments.
- Administered medication in accordance with prescribed schedules, maintaining accurate records of dosages and timings.
- Developed individualized care plans in collaboration with families to address specific needs and preferences of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Emergency Dispatcher /Training Supervisor
Life Alert Emergency Response
Encino, CA
12.2020 - 05.2026
- Conducted group training sessions to improve quality of service
- Monitoring Emergency Calls from trainees who are on the dispatch floor
- Schedule new hires to receive real time training
- Instruct new hires on company protocol
- Taking over supervisor duties when needed
- Partnering with other leads to improve the training program and develop new training techniques
- Assisted callers by providing pre-arrival instructions until help arrived at scene
- Conducted follow-up calls with individuals who had previously requested assistance
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs
- Ensured that all dispatch requests were handled promptly and efficiently
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
Direct Support Staff Member
360 Behavioral Health
Palmdale, CA
02.2020 - 01.2021
- Provided assistance to individuals with physical and mental disabilities in activities of daily living
- Supervised and monitored the safety of clients during recreational activities
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs
- Developed positive relationships with clients by providing emotional support and guidance
Caregiver
Home Instead Senior Care Home
Valencia, CA
06.2017 - 02.2020
- Observed changes in behavior or condition of clients to report to supervisor or medical staff promptly
- Maintained accurate records including incident reports, progress notes, medication logs
- Ensured that all services are provided in a safe environment free from abuse or neglect
- Organized leisure time activities such as arts and crafts projects, group games, outings
- Adhered to all organizational policies and procedures related to HIPAA regulations
- Used approved crisis intervention techniques in emergency situations
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
- Monitored vital signs including blood pressure, temperature and pulse rate
- Administered prescribed medications on a timely basis following care plan instructions
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Laundered clothing and bedding to prevent infection
Education
High School Diploma -
Opportunities For Learning
Studio City, CA05.2010
Skills
- Evaluating training methods
- Learning Management Systems
- Training delivery
- Employee Orientation
- Training material development
- Personnel Training
- Evaluating training requirements
- Feedback Analysis
- Course Materials Development
- Program Monitoring and Tracking
- Training Method Development
- Focus Group Coordination
- Lectures and Discussions
- Class Scheduling
- Attention to Detail
- Role Playing
- Team Exercises
- Preparing course materials
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Daily living assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Home Instead Seniors Care
05.2026 - Current
Emergency Dispatcher /Training Supervisor
Life Alert Emergency Response
12.2020 - 05.2026
Direct Support Staff Member
360 Behavioral Health
02.2020 - 01.2021
Caregiver
Home Instead Senior Care Home
06.2017 - 02.2020
High School Diploma -
Opportunities For Learning