Juan Salazar
Whiting,IN
Summary
Flexible worker with full capability to perform variety of technical tasks relative to assigned areas of responsibility. Proficient knowledge with computers and programs, including hardware and software maintenance. Studied and trained in the electrical field. Experienced in training new employees on responsibilities and company work ethics.
Overview
6
6
years of professional experience
Work History
Technical Service Representative
Exela Technologies
Hammond, Indiana
06.2022 - Current
- Maintained and updated Horseshoe Casino customer service database.
- Document transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with client to verify optimal customer satisfaction following support engagement and problem resolution.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
Warehouse Packager
Skyline Furniture Manufacture
Thornton, IL
04.2018 - 07.2019
- Inspected products for defects and damages and examined outgoing shipments to verify accuracy and prevent errors
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Arranged items at destination according to customer requests and instructions
Ambassador/Stower
Amazon.com, Inc
Monee, IL
11.2017 - 04.2018
- Taught new associates job safety and performance
- Performed employee reviews and led team and individual training programs
- Examined incoming materials and compared to documentation for accuracy and quality
Education
Diploma - Electrical Construction and Maintenance
Coyne College
Chicago, IL05.2017
Skills
- Detail-oriented
- Electrical Maintenance and Repair
- Electrical Systems Testing
- Malfunction Diagnostics
- Verbal and written communication
- Communication Skills
- Electrical Wiring and Fixtures
- Speak English and Spanish
Timeline
Technical Service Representative
Exela Technologies
06.2022 - Current
Warehouse Packager
Skyline Furniture Manufacture
04.2018 - 07.2019
Ambassador/Stower
Amazon.com, Inc
11.2017 - 04.2018
Diploma - Electrical Construction and Maintenance
Coyne College
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