Juan Salazar
San Antonio,TX
Summary
Results-driven professional determined to exceed company sales goals. Successful at leveraging customer experience and product education to make smart purchasing decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Paramount integrity sales culture fosterer and a genuine people servant.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
T-Mobile
07.2018 - Current
- Maximized sales through excellent customer service and by implementing effective behavioral sales strategies
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales.
- Trained and guided secondary leadership members to maintain high productivity and performance metrics.
- Managed all aspects of budgeting for the retail location including labor costs, revenue tracking and company focus metrics.
- Established, fostered and led a positive, competitive and fun sales environment;culture.
Retail Associate Manager
T-Mobile
03.2013 - 07.2018
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Handled problematic customers and clients to assist sales associates and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Sales Associate
T-Mobile
10.2008 - 03.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked effectively in fast-paced environments.
Sales Representative
Boars Head Provisions Co
08.2007 - 10.2008
- Conducted product demonstrations to educate customers on products.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
Communications
The University of Texas At San Antonio
San Antonio, TX08.2006
High School Diploma -
Thomas Jefferson High School
San Antonio, TX06.2004
Skills
- Sales Growth & Customer Retention
- Work Planning and Prioritization
- Strategic decision-making skills
- Business Development
- Relationship building and management
- Talent Recruitment
Timeline
Retail Store Manager
T-Mobile
07.2018 - Current
Retail Associate Manager
T-Mobile
03.2013 - 07.2018
Sales Associate
T-Mobile
10.2008 - 03.2013
Sales Representative
Boars Head Provisions Co
08.2007 - 10.2008
Communications
The University of Texas At San Antonio
High School Diploma -
Thomas Jefferson High School