Juan Sanchez
Miami,FL
Summary
Experienced hospitality professional with six years of expertise in serving, bartending, and customer service. A skilled barista with a proactive approach and a strong work ethic. Recognized for delivering exceptional customer service, unwavering loyalty in my work, and a collaborative team spirit. Successfully served as a supervisor and team lead for two years, demonstrating strong leadership abilities. Bilingual in English and Spanish, with a continuous eagerness to acquire new skills in the workplace.
Overview
7
7
years of professional experience
Work History
Manager
Soya Sushi Bar
Miami, FL
05.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Restaurant supervisor/Server/Barista/Bartender
Michis Restaurant
Miami
04.2018 - 04.2024
- Supervise and coordinate the activities of restaurant staff to ensure efficient operations
- Assist in hiring, training, and mentoring new employees
- Oversee daily restaurant operations, including opening and closing procedures
- Monitor food quality and ensure adherence to safety and sanitation standards
- Handle customer inquiries, complaints, and special requests in a professional manner
- Manage inventory levels and order supplies as needed
- Develop and implement strategies to optimize sales and maximize profitability
- Schedule staff shifts and assign duties effectively to ensure adequate coverage
- Conduct regular performance evaluations and provide feedback to staff
- Collaborate with management to develop and implement policies and procedures to enhance restaurant performance and guest satisfaction
- Barista
- Bartender
- Cashier
Education
High School Diploma - undefined
Santa Angela High School
Skills
- Bilingual
- General Supervision
- Barista Experience
- Bartending
- Proficient utilizing Toast and Clover POS systems
- Food Service
- Cashiering and Cash Handling
- Customer Service6 years experienced
- Staff management
- Verbal and written communication
- Conflict resolution
- Negotiation
- Product management
Languages
English
Spanish
Timeline
Manager
Soya Sushi Bar
05.2024 - 12.2024
Restaurant supervisor/Server/Barista/Bartender
Michis Restaurant
04.2018 - 04.2024
High School Diploma - undefined
Santa Angela High School