Open To Work
Juan Sanchez-Andrew
San Marcos
Summary
Results-driven Co-Manager and Assistant Store Manager with strong skills in staff management, sales enhancement, and customer service. Experienced in inventory control and visual merchandising, effectively multitasking in high-pressure environments. Improved store operations and team productivity while enhancing customer satisfaction through strategic planning.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
The Northface
09.2023 - Current
- Managed daily store operations, emphasizing customer service, inventory control, and staff scheduling.
- Trained and coached 35 sales associates and 4 leaders, achieving 80% weekly loyalty capture.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Helped lead visual merchandising at new store opening, ranking second in outlet volume at Citadel Outlets 2023.
- Executed visual merchandising for flagship store opening on NYC's 5th Ave in 2025.
- Implemented visual merchandising standards to optimize product displays across all in-store departments.
- Trained and Developed two associates to full-time supervisor positions and one part-time supervisor role.
- Supported loss prevention strategies, reducing shrinkage risks through effective training and monitoring.
- Analyzed monthly sales reports to guide operational planning and strategic decision-making.
Retail Co- Manager
Columbia Sportswear
04.2022 - 06.2023
- Partnered with Store Manager for weekly strategic planning of store operations, scheduling and reporting.
- Implemented sales, replenishment, and staffing plans based on business needs.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Recruited, interviewed, hired, and trained new team members.
- Analyzed sales data to identify underperforming product categories to increase profitability.
- Led Loss Prevention initiatives in 2023, reducing shrinkage and enhancing store security.
- Facilitated the rollout of new customer service modules to management team to ensure consistency and accountability.
- Coordinated training at Gilroy Outlets (May 2022) to improve customer service skills, resulting in increased J1M percentage through product knowledge and effective role playing.
- Oversaw inventory management and stock replenishment processes.
- Conducted regular audits of store operations, identifying and implementing improvements for efficiency and customer satisfaction.
Assistant Store Manager
Columbia Sportswear
10.2020 - 04.2022
- Collaborates with Store Manager on business strategy driving results to positive comps with strong metrics.
- Developed employees through measurable goals in customer engagement, product knowledge, just one more program, and charity program.
- Managed the Monthly D.E.I. program to promote an inclusive work environment and enhance employee retention.
- Oversaw merchandising, controlled inventory, ordered supplies, managed cash control, and prevented loss.
- Led Footwear Department in New Store opening of the West Covina Employee Store
- Maintained accountability for backroom operations, shipping/receiving, and activities.
Retail Supervisor
Columbia Sportswear
10.2018 - 10.2020
- Trained and mentored new team members on product knowledge and customer service.
- Assisted in onboarding new employees on product knowledge, customer service, and cash handling to ensure operational readiness.
- Trained associates to expand customer address book, enhancing customer engagement.
- Reorganized the sales floor to meet company and business demands and standards.
- Collaborated with store leadership to implement policies and procedures, streamlining operations in designated areas.
Sales Associate
Columbia Sportswear
08.2017 - 10.2018
- Guided customers in product selection by sharing detailed product knowledge to enhance their shopping experience.
- Greeted customers and provided exceptional customer service.
- Informed customers about brand promotions and loyalty programs, increasing their engagement and satisfaction.
- Processed transactions accurately and efficiently at the cash register.
- Optimized store displays to create an inviting shopping environment that attracted customer interest.
- Stocked merchandise and ensured inventory levels were maintained regularly.
Education
Some College (No Degree) - Sociology
California State University, San Marcos
San Marcos, California, CASkills
- Inventory management
- Payroll management
- POS systems
- Visual merchandising
- Employee training
- Time management
- Team leadership
- Adaptability and innovation
Languages
- English
- Spanish
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$65000/yr - $200000/yrTimeline
Assistant Store Manager
The Northface
09.2023 - Current
Retail Co- Manager
Columbia Sportswear
04.2022 - 06.2023
Assistant Store Manager
Columbia Sportswear
10.2020 - 04.2022
Retail Supervisor
Columbia Sportswear
10.2018 - 10.2020
Sales Associate
Columbia Sportswear
08.2017 - 10.2018
Some College (No Degree) - Sociology
California State University, San Marcos