JUAN SANTANA
Summary
Dynamic hospitality professional with a versatile background in roles ranging from efficiently transporting orders as a runner to providing exceptional service as a server. Proficient in managing guest experiences, coordinating with teams, and ensuring seamless operations. Skilled in customer service, order handling, and maintaining a welcoming environment. Adept at multitasking and adapting to diverse work demands while delivering top-notch service, I also stand out with my host role so that all guests feel a warm welcome and can use applications such as resy and open table
Overview
3
3
years of professional experience
Work History
Food Runner
Fumo Kips Bay
04.2024 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
Host/Runner
Pando Park
09.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Busser
Sant Ambrouse
02.2023 - 09.2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
Host
Il Buco al Mare
06.2022 - 07.2022
- Answered customer questions about hours, seating, and menu information.
Cashier
Seasons Supermarket
09.2021 - 06.2022
Handled cash transactions accurately and efficiently, ensuring proper accounting of sales
Provided friendly and efficient service to customers, processing orders and payments.
Education
Marketing
La Guardia
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Food Runner
Fumo Kips Bay
04.2024 - Current
Host/Runner
Pando Park
09.2023 - 03.2024
Busser
Sant Ambrouse
02.2023 - 09.2023
Host
Il Buco al Mare
06.2022 - 07.2022
Cashier
Seasons Supermarket
09.2021 - 06.2022
Marketing
La Guardia