Juan Santiago
Atlanta,GA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding innovative inspiration to new menus.
Overview
1
1
Language
23
23
years of professional experience
Work History
Bartender
Grindhouse Killer Burgers
Brookhaven, GA
11.2021 - Current
- Deliver attentive, personalized service in a fast-paced environment while efficiently managing multiple guest requests and priorities.
- Remain calm and professional in challenging situations, using clear communication, sound judgment, and conflict-resolution skills to achieve positive outcomes.
- Monitored guest behavior and alcohol consumption to ensure safety and promote a responsible-service environment.
- Trained and mentored bartenders on service procedures, product knowledge, guest relations, and teamwork to enhance overall service quality.
- Prepared cocktails and specialty beverages, ensuring quality, accuracy, and presentation standards met customer expectations.
- Maintain a clean, organized, and fully stocked service area throughout high-volume shifts.
- Coordinate closely with bartenders and waitstaff to ensure timely service and smooth operations during peak periods.
- Process orders, payments, and cash transactions accurately while maintaining a positive guest experience
Bartender
Trackside Tavern
Decatur, GA
06.2003 - 11.2021
- Provided attentive service to 20–30 guests across multiple service areas, prioritizing requests to enhance customer experience.
- Partnered with team members to monitor guest behavior and de-escalate conflicts, ensuring a safe and secure environment.
- Upheld cleanliness, sanitation, and organization standards while restocking to keep service areas prepared and ready for customers.
Education
Miami Southridge SR High School
Cutler Ridge, FLSkills
Passenger Safety & Comfort Customer Service Conflict Resolution Team Collaboration Professional Communication High-Volume Service Multitasking Employee Training Responsible Service Accurate Cash Handling
- Mixology techniques
Languages
English
Full Professional
Timeline
Bartender
Grindhouse Killer Burgers
11.2021 - Current
Bartender
Trackside Tavern
06.2003 - 11.2021
Miami Southridge SR High School