Juan Sorcia

At ContactPoint360, I excelled as a dedicated Customer Service Representative with three-years of focused experience delivering high-quality support through inbound and outbound calls. Throughout my three year-tenure, I successfully contributed to two separate client projects, demonstrating adaptability while maintaining consistent performance and service quality. I provided exceptional support for two utility companies, handling account and billing inquiries, as well as outage and emergency service orders. My work centered on ensuring 100% customer satisfaction through clear communication, ownership of issues, and follow-through from first contact to final outcome, while meeting or exceeding all performance metrics and expectations. My tenure allowed for me to bring a strong work ethic and a proven ability to adapt, learn, and contribute in fast-paced environments.

At Teleperformance, I provided professional, customer-focused support to OnStar members and new vehicle owners by assisting with membership inquiries, service activation, account questions, roadside assistance, and safety-related concerns. Served as a knowledgeable point of contact for customers seeking to understand how OnStar services could provide greater confidence, convenience, and safety for themselves and their loved ones while on the road. I assisted customers with setting up and activating their OnStar services following the purchase of a new vehicle, ensuring they understood available membership options, features, benefits, and service capabilities. This role required a strong combination of customer service, communication, problem-solving, product knowledge, sales awareness, active listening, and safety-focused education, while helping customers understand how OnStar services could support them and their loved ones during everyday travel and unexpected roadside situations.

At Meraki Solutions, I specialized in residential solar sales throughout South Texas, engaging directly with homeowners to identify energy needs, educate customers on solar opportunities, and help families reduce long-term utility costs. I also provided energy-efficiency solutions, including smart thermostats, LED lighting, and strategies for improving household energy usage. Through face-to-face sales, I developed strong skills in relationship building, communication, objection handling, customer education, and consultative selling.

Through consistent performance and leadership, I advanced into a Lead position, where I trained and mentored new sales agents in prospecting, customer engagement, presentations, objection handling, and sales techniques. This experience strengthened my ability to lead by example, motivate others, adapt to different customers and environments, and perform effectively in a competitive, results-driven setting. Progressing from a door-to-door sales representative into a leadership and training position reflects my ability to learn quickly, consistently improve my performance, take initiative, and help others achieve their own professional goals.

Throughout my tenure with Maximus, I supported the Your Texas Benefits program, gaining valuable experience in customer support, data entry, and benefits application processing. My responsibilities included accurately entering and maintaining customer information, logging SNAP benefits applications, and ensuring that application data was captured thoroughly and efficiently in accordance with established procedures and program requirements. Working with Your Texas Benefits allowed me to expand my customer support experience beyond traditional service interactions and develop a stronger understanding of working with individuals seeking access to essential public assistance programs. I regularly handled sensitive customer information and understood the importance of maintaining accuracy, confidentiality, professionalism, and attention to detail throughout the data-entry and application process. Overall, my experience with Maximus and Your Texas Benefits provided me with a strong foundation in customer support, data entry, application processing, documentation, and handling sensitive customer information. This experience has prepared me to contribute effectively to roles requiring professionalism, accuracy, adaptability, and a strong commitment to customer satisfaction.