Juan Suy
4915 Monte Vista St. ,CA
Summary
Dynamic and results-driven professional with proven leadership skills at Starbucks Coffee Company. Expert in team management and employee training, fostering a positive work environment. Fluent in Spanish, I excel in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency and accuracy in cash handling and inventory management.
Professional focused on operational excellence and team leadership with background in supervising shifts. Known for enhancing teamwork and achieving operational goals in fast-paced settings. Effective communicator and problem solver, committed to fostering collaborative work environment and meeting evolving business needs.
Overview
19
19
years of professional experience
Work History
Shift Supervisor Trainee
STARBUCKS COFFEE COMPANY
09.2023 - Current
- Coordinated with other supervisors to ensure smooth operations across all shifts.
- Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
- Assisted management in creating employee performance evaluations, identifying areas for improvement and growth opportunities.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Warehouse Worker
Titan Logistics
03.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
X-Ray Technician/Medical Assistant
Urgent Care 3D
04.2018 - 06.2019
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Reduced patient wait times by efficiently managing appointment schedules and prioritizing urgent cases.
Assistant Manager
STARBUCKS COFFEE COMPANY
08.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2006 - 07.2016
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Certificate of Technical Studies - X-ray/ Medical Assistant
Modern Technology School
Fountain Valley08-2017
High School Diploma -
Benjamin Franklin High School
Los Angeles06-2005
Skills
- Effective leadership
- Motivational skills
- Team management
- Employee training
- Fluent in Spanish
Languages
Spanish
Interests
- Camping
- Hiking
- Surfing
Timeline
Shift Supervisor Trainee
STARBUCKS COFFEE COMPANY
09.2023 - Current
Warehouse Worker
Titan Logistics
03.2023 - 09.2023
X-Ray Technician/Medical Assistant
Urgent Care 3D
04.2018 - 06.2019
Assistant Manager
STARBUCKS COFFEE COMPANY
08.2016 - 08.2018
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2006 - 07.2016
Certificate of Technical Studies - X-ray/ Medical Assistant
Modern Technology School
High School Diploma -
Benjamin Franklin High School
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