Juan Tapia
SPARKS
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
USPS Supervisor
1050 North hills blvd
Reno
05.2019 - Current
- Supervise 60+ carriers and routes in the reno area
- Ensure all mail is delivered in a timely manner
- Supervised daily operations to maintain efficient workflow and productivity.
- Trained new staff on company policies and operational procedures.
- Coordinated scheduling to ensure adequate coverage for all shifts.
- Resolved employee conflicts and facilitated a positive work environment.
- Conducted performance evaluations to provide feedback and support development.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
GED
Reno, NVSkills
- Operational oversight
- Schedule coordination
- Customer relationship management
- Team leadership
Timeline
USPS Supervisor
1050 North hills blvd
05.2019 - Current
GED