Chadd Robinson
Heppner,WA
Summary
Dynamic leader with a proven track record at USPS, adept in operations management and complex problem-solving. Excelled in enhancing team productivity and customer satisfaction through strategic planning and staff development. Skilled in fostering a collaborative environment, demonstrating exceptional training, and mentoring abilities. Achieved significant process improvements, showcasing a commitment to excellence and efficiency.
Overview
33
33
years of professional experience
Work History
USPS Supervisor
USPS
01.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Rural Mail Carrier Associate
USPS
08.2015 - 01.2023
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
Sailor
US Navy
06.1991 - 06.2015
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Facilitated effective communication among shipmates by serving as a reliable source of information regarding schedules, assignments, duties, or changes to ship routines.
- Supported damage control efforts during emergencies by quickly identifying issues and applying appropriate countermeasures.
Education
Hs -
Sweet Home High School
Sweet Home, OR06.1991
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Operations Management
- Processes and procedures
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
Timeline
USPS Supervisor
USPS
01.2023 - 08.2024
Rural Mail Carrier Associate
USPS
08.2015 - 01.2023
Sailor
US Navy
06.1991 - 06.2015
Hs -
Sweet Home High School
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