Juan Tejada
The Bronx
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at A&J and Classic Security. Excels in critical thinking and customer service, significantly improving dispute resolution and safety protocols. Demonstrates a unique blend of active listening and data entry skills, ensuring efficient and empathetic customer interactions.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A&j
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Classic Security
01.2019 - 01.2022
- Monitored site on bicycle, foot, and using company vehicle.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Package Handler
Fed Ex Ground
01.2017 - 01.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education Assistant
Ms80
07.2013 - 05.2017
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Education
High School Diploma -
Kingsbrige International
The Bronx, NY06.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Cpr
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Officer
Classic Security
01.2019 - 01.2022
Package Handler
Fed Ex Ground
01.2017 - 01.2019
Education Assistant
Ms80
07.2013 - 05.2017
Customer Service Representative
A&j
High School Diploma -
Kingsbrige International
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