Juan Torres
Summary
Highly-motivated Assistant Manager with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Comfortable coaching multiple staff members and administering advise when needed or asked. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
EOS Fitness
Houston, TX
10.2023 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Assistant Club Manager
Fitness Connection
Houston, TX
01.2023 - 09.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Sales Representative
Fitness Connection USA
07.2021 - 09.2023
- Train team members on how to better reach company goals
- Educate members on various fitness topics to help achieve their goals
- Teach members about supplement use
- Never had a complaint about misinformation.
Customer Relations & Record Keeping
Juan Torres Landscaping Company
05.2015 - 01.2021
- Handled most customer interactions as the only bilingual employee
- This included answering questions or explaining job details
- In charge of job and payment record keeping
- Developed great relationships with all the customers that we've been employed for.
Office Assistant
First Data Company
05.2014 - 08.2014
- Filed papers and case disputes for the company as well as any other necessities.
Landscaping
Juan Torres Landscaping Company
01.2012 - 01.2014
- Manual outdoor labor
- Maintained lawns, yards and gardens
- Remodeled entire flower beds and gardens.
Education
Highschool Graduate -
Yes Prep Southwest
06.2014
Accounting/Marketing -
Midwestern State University/Houston Community College
Skills
- Very well versed in Microsoft Applications Word, Excel, PowerPoint, and I know a bit about Access
- Bilingual: Speak both Spanish and English and have been translating for family and work for years
- Self-Motivating: I'm always looking to do better and become efficient in any setting even in my hobbies
- Approachable: I have experience dealing with any type of customer, positive or negative
- Problem Solver: Don't let unexpected events deter my work and always look for a solution instead of complaining
- Staff Training: In all three areas of the fitness industry (Sales, Operations, Personal Training)
- Sales Expertise: Over two years of sales experience
- Performance Management
- Performance Improvement: Advise on how to better close memberships
- KPI Tracking
- Leadership: Can asses different team members strengths to make the best qualities grow
Timeline
Assistant General Manager
EOS Fitness
10.2023 - Current
Assistant Club Manager
Fitness Connection
01.2023 - 09.2023
Sales Representative
Fitness Connection USA
07.2021 - 09.2023
Customer Relations & Record Keeping
Juan Torres Landscaping Company
05.2015 - 01.2021
Office Assistant
First Data Company
05.2014 - 08.2014
Landscaping
Juan Torres Landscaping Company
01.2012 - 01.2014
Highschool Graduate -
Yes Prep Southwest
Accounting/Marketing -
Midwestern State University/Houston Community College