Makenna Smith
Madison
Summary
Dynamic and results-oriented professional with a strong background in staff management, customer service, and workflow coordination, demonstrating a proven track record of enhancing operational efficiency and team performance. Expertise in hiring, onboarding, and employee development reflects a commitment to fostering positive team dynamics and cultivating a high-performing work environment. Prepared to excel as an Assistant General Manager by leveraging exceptional leadership and problem-solving skills to drive organizational success and achieve strategic objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
06.2024 - Current
- Aiding members with equipment within the club
- Explaining which exercises target different muscles
- Aiding with billing, transfers, and amenities
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Recruited and hired associates to meet business needs and requirements.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Stocked and replenished merchandise according to merchandising layouts.
Office Assistant
Office of Access and Engagement
Martin, TN
08.2024 - 05.2025
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
Physical Therapy Intern
Dynamix
08.2024 - 11.2024
- Shadowed PT and PTA during appointments
- Learned about different diagnoses and treatments
- Fostered a positive rapport with patients through compassionate care delivery practices.
- Demonstrated ability to provide physical therapy treatments, such as therapeutic exercises and manual techniques, to patients with orthopedic injuries and conditions.
- Established trust by demonstrating respect towards patients during each encounter.
- Planned, prepare, or carried out individually designed programs of physical treatment to maintain, improve, or restore physical functioning, alleviate pain, or prevent physical dysfunction in patients.
Barista
Starbucks
Lebanon, TN
05.2019 - 02.2020
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Provided exceptional customer service by anticipating customer needs before they arise.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
Physical Education Intern
Sylvan Park Elementary School
08.2017 - 02.2020
- Aided in helping students learn about Physical Education
- Instructed students about the importance of nutrition and a healthy lifestyle
- Conducted assessments of student progress throughout the semester.
- Facilitated discussions about current trends in health, wellness, and fitness.
- Gave students positive feedback to encourage and help develop appreciation for physical education.
- Created thorough student records to document attendance, participation or progress of activities.
Education
Bachelor of Science - Health and Human Performance
University of Tennessee At Martin
12.2025
High school Diploma -
Nashville Big Picture High School
05.2020
Skills
- Employee scheduling
- Employee relations
- Staff development
- Inventory control
- Staff management
- Workflow coordination
- Sales techniques
- Google drive
- Team leadership strength
- Problem-solving aptitude
- Customer service
- Hiring and onboarding
- Staff training/development
- Time management
- Microsoft Word
- Excel
- PowerPoint
- Prezi
- Microsoft Access
- Training and development background
- Customer relationship management (CRM)
- Budget control
- Human resources
- Customer retention
Certification
- CPR Certified
- Computer Information Technology
ACTIVITIES
- Alpha Phi Omega, 2021-Present
- Delta Sigma Theta, 2022-Present
- Women of Excellence, 2023-2025
- National Society of Black Women in Medicine, 2024-Present
Timeline
Office Assistant
Office of Access and Engagement
08.2024 - 05.2025
Physical Therapy Intern
Dynamix
08.2024 - 11.2024
Assistant General Manager
Planet Fitness
06.2024 - Current
Barista
Starbucks
05.2019 - 02.2020
Physical Education Intern
Sylvan Park Elementary School
08.2017 - 02.2020
Bachelor of Science - Health and Human Performance
University of Tennessee At Martin
High school Diploma -
Nashville Big Picture High School