Juan Tovar
Broadband Technician III
Larchmont,NY
Summary
Accomplished Broadband Technician III with a proven track record at Altice USA, enhancing network performance and customer satisfaction through expert troubleshooting and maintenance. Skilled in advanced Veex310 meter diagnostics and internal soft tools.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Broadband Technician III
Altice USA, Former Cablevision Systems of Norwalk, Ct
11.2023 - Current
- Introduced OFDM HFC troubleshooting using Veex310 meter at current depot.
- Mentored former contractor now in-house techs how to perform CLI leaking on Veex310 meter and QAM Compass.
- Expert in using internal company soft tools to confirm services working within company specs and level of service.
- Understanding of Docsis 3.0/3.1 products and spectral allocation.
- Bucket Truck experience former Fiber Department Tech early FTTH company stage setting up PDO enclosures.
- Escalated multiple out of spec Tap system issues for reverse Tilt, SNR, CLI Plant, Return.
- Successful achieved 0% repeats for the Month doing HFC/FTTH Residential and Business jobs.
City Carrier Assistant
United States Postal Service, USPS
07.2021 - 11.2023
- Directly interacted with customers to deliver mail and parcels.
- Efficiently delivered mail and parcels, on foot or vehicle, under time on multiple routes.
Field Service Technician (Grade 10-12) /Senior Broadband Technician
Altice USA, Former Cablevision Systems Of Norwalk, Ct
06.2008 - 04.2020
- Installed and troubleshooted customer HFC wiring and CPE equipment.
- Provided on-site customer education for high-speed internet, phone, and video services.
- Trained new employees to properly perform installations and repairs.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Fiber Department experience setting up PDO enclosures in early FTTH cells buildout.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Associate of Applied Science - Computer Network Administration
The College of Westchester
White Plains, NY 11.2004 - 05.2006
Skills
Video, Data, and VOIP escalation truck rolls
Hardware and software installation
Advanced Veex310 meter troubleshooting knowledge HFC Docsis30/31
OFDM
Internal soft-tools
FTTH Installation using extension ladder only
Timeline
Broadband Technician III
Altice USA, Former Cablevision Systems of Norwalk, Ct
11.2023 - Current
City Carrier Assistant
United States Postal Service, USPS
07.2021 - 11.2023
Field Service Technician (Grade 10-12) /Senior Broadband Technician
Altice USA, Former Cablevision Systems Of Norwalk, Ct
06.2008 - 04.2020
Associate of Applied Science - Computer Network Administration
The College of Westchester
11.2004 - 05.2006
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