JUAN URBAEZ
TAYLORS,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Texas De Brazil
08.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Stock Trader
Self-employeed
01.2022 - Current
- Increased overall portfolio returns by analyzing market trends and executing strategic trades.
- Optimized risk management for clients through thorough due diligence and researching investment opportunities.
- Developed strong client relationships by providing exceptional customer service and timely communication on market updates.
- Collaborated with team members to identify new trading strategies, resulting in higher profit margins.
Bartender
Texas De Brazil
05.2022 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Texas De Brazil
09.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Meat Server
Texas De Brazil
02.2021 - 08.2021
- Enhanced customer satisfaction by providing personalized meat recommendations and cooking tips.
- Maintained a clean and organized workspace to ensure food safety and efficiency.
- Assisted customers with special requests, ensuring accurate cuts and weights according to their preferences.
- Contributed to inventory management by properly rotating stock and monitoring expiration dates.
- Demonstrated excellent knife skills for precise cutting, portioning, and presentation of various meats.
Digital Marketer
URB Online Services LLC
07.2018 - 08.2020
- Boosted online sales through targeted email marketing campaigns and personalized messaging.
- Optimized digital advertising budgets, maximizing return on investment for paid marketing channels.
- Managed pay-per-click campaigns, increasing click-through rates and conversions.
- Analyzed website data to identify areas of improvement, implementing changes that enhanced user experience.
- Improved landing page performance with data-driven design adjustments, resulting in higher conversion rates.
Teacher Assistant
Universidad De Los Andes
03.2016 - 12.2017
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Participated in professional development workshops to stay current with best practices in education.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
Education
Bachelor of Science - Computer Science And Programming
Universidad De Los Andes
Merida, Venezuela06.2018
Skills
- Business Development
- Marketing
- Staff Development
- Contract Management
- Business Administration
- Policy Implementation
- Operations Management
- Expense Tracking
- Sales Techniques
- Time Management
- Cost Control
- Employee Coaching and Mentoring
- Analytical Skills
- Onboarding and Orientation
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- Digital Marketer, Facebook Ads - 2017-2021
- Digital Marketer, Google Ads - 2018-2021
- Landing Page Design & Conversion Rate Optimization, Udemy 2018
Timeline
Manager
Texas De Brazil
08.2023 - Current
Bartender
Texas De Brazil
05.2022 - 07.2023
Stock Trader
Self-employeed
01.2022 - Current
Server
Texas De Brazil
09.2021 - 04.2022
Meat Server
Texas De Brazil
02.2021 - 08.2021
Digital Marketer
URB Online Services LLC
07.2018 - 08.2020
Teacher Assistant
Universidad De Los Andes
03.2016 - 12.2017
Bachelor of Science - Computer Science And Programming
Universidad De Los Andes