Juan Velasquez
Anaheim,CA
Summary
Customer-focused professional skilled at building loyalty and generating repeat business. Experienced in guiding new employees to meet customer needs and deliver positive experiences.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
Anaheim, CA
08.2017 - Current
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Listened to customer desires and needs to recommend optimal products.
- Educated customers on beverage menu items and provided samples of daily brews.
- Accepted cash and credit card payments, issued receipts and provided change.
- Memorized official and off-menu coffee and tea preparations.
- Merchandised display cases and promoted prepared foods.
Sales Associate
Warehouse Shoe Sale
Norwalk, CA
10.2014 - 08.2017
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Some College (No Degree) -
Cerritos College
Norwalk, CAFullerton College
Fullerton, CASkills
- Training background
- Sales proficiency
- Complaint Handling
- Sales expertise
- Opening and closing duties
- Cash Handling
- Positive and professional
- Speedy and efficient
- Cash Register Operation
- Team Player
- Spanish translation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Barista Trainer
Starbucks
08.2017 - Current
Sales Associate
Warehouse Shoe Sale
10.2014 - 08.2017
Some College (No Degree) -
Cerritos College
Fullerton College