Juan Villa
Sahuarita,AZ
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 10 years' experience.
Overview
13
13
years of professional experience
Work History
Business Relationship Manager
J.P. Morgan Chase
12.2021 - Current
- Provide the best in client advice and service while developing the relationship to ensure a seamless client experience throughout chase
- Acquire, manage, and retain a portfolio of 100 business clients with annual revenues of 1-5 million dollars
- Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
- Provide leadership by actively supporting assigned branches
- Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects
- Regularly review processes and strategies with the manager, making adjustments as needed.
Motor Transport operator
Army National Guard
08.2015 - Current
- Supervising and operating vehicles to transport personnel and cargo
- Prepare all military vehicles for movement/shipment
- Correct or report all vehicle deficiencies
- I've been in the role as a military leader which involves making critical decisions, often in high-pressure situations with consequential risks
- As an effective leader, I ask the right questions and think strategically in making well-informed conclusions upon which they can act
- As a Military leader I also build and motivate teams.
Ground Transportation and concessions coordinator
Tucson Airport Authority
03.2021 - 12.2021
- Assist Manager of Concessions and Ground Transportation to develop scope and administer procurement processes for all ground transportation contracts
- Research, analyze, organize and document ground transportation reports and statistical information; report data regularly to management, as requested
- Work closely with ground transportation providers to ensure excellent customer service is provided to the airport passengers/customers of TUS
- Coordinate with various TAA (Tucson Airport Authority) departments on matters relating to the operational integrity of the ground transportation operation, facilities, and equipment.
U.S. Customs and Border Protection Administrative Coordinator
National Guard/ CBP
08.2018 - 03.2021
- Provided assistance to the chief Agent of the department and performed tasks under his directions
- Carried out data entry operations and recorded details of project progress
- Organized meetings and informed concerned members about the meeting's agenda
- Took minutes of meetings and submitted copies to all members in presence and absent
- Verified project documents for accuracy, completeness, and compliance.
Assistant Manager
Verizon gowireless
11.2017 - 08.2018
- Daily responsibilities required to keep a business running smoothly
- Direct employees and ensure that work is being completed in a timely and effective manner
- Develop good customer relationships and address customer service needs
- Develop strategies for better workplace efficiency and goal achievements.
Correctional Officer
MTC Correctional Facility
12.2016 - 11.2017
- Supervise the daily activities of inmates
- Maintain security of the facility
- Enforce rules and regulations
- Prepared and maintained confidential reports and federal accreditation material.
Server
La Posada
01.2012 - 12.2016
- Answer customer inquiries and resolve issues promptly
- Train new servers on guest service
- Deliver exceptional, friendly, and fast service
- Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
Education
Diploma -
Sahuarita High School
Sahuarita, AZ05.2014
Skills
- Organization
- Oral, listening, written communications
- Proof-reading
- Critical thinking
- Multi-tasking
- Expressing ideas effectively
- Preparing and presenting written and/or oral reports and recommendations to management
- Self-motivation and taking initiative to complete quality work that furthers the mission and goals of the company
- Well understanding and proficiency of Microsoft Office programs
- Bilingual speaking proficiency in Spanish/English
- Workload Management
- Influencing skills
- Revenue Generation
- Competitive Analysis
- Customer Service
- Financial Acumen
- Operations Management
Volunteer Experience
Sunnyside school district, Technology Teacher Assistant, 11/01/10, 01/01/12, Assisted the teacher with helping parents learn computer programs and the basic functions of computers.
Languages
Spanish
Professional Working
Timeline
Business Relationship Manager
J.P. Morgan Chase
12.2021 - Current
Ground Transportation and concessions coordinator
Tucson Airport Authority
03.2021 - 12.2021
U.S. Customs and Border Protection Administrative Coordinator
National Guard/ CBP
08.2018 - 03.2021
Assistant Manager
Verizon gowireless
11.2017 - 08.2018
Correctional Officer
MTC Correctional Facility
12.2016 - 11.2017
Motor Transport operator
Army National Guard
08.2015 - Current
Server
La Posada
01.2012 - 12.2016
Diploma -
Sahuarita High School