Juan Watson
Summary
Accomplished Account Management and Customer Success professional with 6 years of experience enhancing client relationships and driving customer satisfaction across diverse industries. Expertise in managing books of business, improving retention, and proactively resolving issues. Skilled in leveraging Salesforce for tracking account activity and fostering effective communication to elevate client experiences.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Luxury Imports LLC
01.2021 - Current
- Serve as the primary point of contact for business clients, managing onboarding, service coordination, and ongoing account support.
- Coordinate internal teams and external partners to ensure smooth delivery and consistent client communication.
- Monitor active accounts, address service issues proactively, and maintain strong client satisfaction.
- Manage timelines, expectations, and follow-up to support long-term client relationships.
- Maintain organized client records and communication updates across multiple active accounts.
Account Manager
Yelp
Chicago
01.2019 - 04.2020
- Managed a $2M+ mid-market book of business with a focus on client retention, account performance, and relationship management.
- Conducted regular account reviews and consulted with 20+ clients daily to improve campaign performance and business outcomes.
- Identified account risks early and partnered with internal teams to resolve concerns quickly and maintain client satisfaction.
- Used Salesforce to document account activity, track follow-up, and manage client communication across active accounts.
- Supported clients in optimizing advertising strategy based on performance trends and business goals.
Account Manager
Enova
Chicago
01.2016 - 12.2017
- Built relationships with business clients during onboarding, account setup, and ongoing service lifecycle to enhance client satisfaction.
- Maintained detailed account records and follow-up activities to ensure seamless service continuity.
- Led internal initiative with 6 team members to streamline workflow and minimize service delays.
Education
BBA - Business Administration
Valparaiso University
Valparaiso, IN05-2012
Skills
- Account Management & Customer Retention
- Renewals, Upsell & Expansion Strategy
- Strategic Account Planning
- Forecasting & CRM management (Salesforce, HubSpot)
- Cross-functional collaboration & Stakeholder Management
- Book of Business Ownership
Timeline
Client Success Manager
Luxury Imports LLC
01.2021 - Current
Account Manager
Yelp
01.2019 - 04.2020
Account Manager
Enova
01.2016 - 12.2017
BBA - Business Administration
Valparaiso University