Juan Yavel
Fishkill,NY
Summary
Experienced in bridging the gap between business users and technology groups, with a proven track record of enhancing airline business value. Extensive knowledge of customer service policy and commercial areas, skilled in office management and administration, consistently optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist and leader, seamlessly integrating advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Assistant Office Manager
Richard Yavel Associates
02.2024 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Nonimmigrant Visa Consultant
Global VISA Centro America
04.2018 - 12.2022
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
- Trained new team members on company procedures and best practices, fostering a supportive work environment focused on quality service provision.
- Implemented efficient record-keeping systems that improved organization within the team while adhering strictly to privacy standards.
- Conducted thorough document reviews to identify potential errors or inconsistencies before submission, minimizing delays or rejections.
- Assisted clients in preparing persuasive personal statements, highlighting their unique qualifications and contributions.
- Organized client files efficiently, ensuring easy access to critical information during consultations and application preparation.
- Negotiated with government officials when necessary to resolve discrepancies or secure favorable outcomes for clients.
- Analyzed case trends to identify common challenges and develop proactive strategies for addressing them in future consultations.
Commercial Manager
VECA Airlines
11.2015 - 10.2016
- Lead the Commercial Area (Sales Bureau, Customer Service Bureau, Call Center and Marketing Department)
- Maintain strategic roadmaps, go-to-market strategy, and business cases for Corporate Actions and selected regulatory initiatives
- Engage and support marketing team for development and execution of plans including sales collateral, PR, press support, industry analyst engagement and events
- Work with sales to assist in closing deals and provide a knowledge resource for corporate actions
- Created a sales engagement plan to work with PRD sales and account relationships team to upsell existing clients who are not currently using our corporate actions feed
- Engage with solution partners to assist in identifying new partner channels and opportunities relating to corporate actions
- Collaborate closely with partners (Agency Travels and Companies) to ensure they are representing our content and to ensure they are receiving support from us.
Learning and Development Analyst
VECA Airlines
11.2013 - 11.2015
- Assess training needs through surveys, interviews with employees, consultations with managers and instructors
- Design and create training manuals, online learning modules and course materials
- Review training materials from a variety of vendors and choose appropriate materials
- Deliver training to employees using a variety of instructional techniques (Administrative, Airport, Airline Crew)
- Monitor and evaluate training programs to ensure they are current and effective
- Select and assign instructors to conduct training
- Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.
Non-Immigrant Visa Assistant
CIC/CSC Canadá
11.2011 - 11.2013
- Incumbent handles basic to complex cases spanning the full range of consular services
- Analyzes research and prepares NIV, IV, Refugee/Asylee cases, Passport and Citizenship and Special Consular Service cases for submission to the Vice-Consul for adjudication
- Also trains and works closely with the junior consular responsible for fee collection and consular fee record keeping and assists junior consular assistant with fraud investigation
- Lead the training department for junior consular assistant to open new opportunities in El Salvador, Dominican Republic and Trinidad and Tobago.
Central Desk Supervisor
TACA International Airlines
01.2004 - 01.2011
Ticket Office Agent
TACA International Airlines
01.2000 - 01.2004
Education
Bachelor of Business Administration -
ESI School of Management (College)
Colegio Spencer (High School)
Skills
- Customer Service
- Office Administration
- Staff Training
- Account Reconciliation
- Bookkeeping
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Office Manager
Richard Yavel Associates
02.2024 - Current
Nonimmigrant Visa Consultant
Global VISA Centro America
04.2018 - 12.2022
Commercial Manager
VECA Airlines
11.2015 - 10.2016
Learning and Development Analyst
VECA Airlines
11.2013 - 11.2015
Non-Immigrant Visa Assistant
CIC/CSC Canadá
11.2011 - 11.2013
Central Desk Supervisor
TACA International Airlines
01.2004 - 01.2011
Ticket Office Agent
TACA International Airlines
01.2000 - 01.2004
Bachelor of Business Administration -
ESI School of Management (College)
Colegio Spencer (High School)
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