Juan Zacarias
Summary
Customer service representative with expertise in issue resolution and transaction processing. Demonstrated success in improving customer experiences and ensuring operational efficiency. Strong ability to handle complex inquiries and deliver effective solutions.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Circle K
Phoenix
12.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed cash register and processed transactions securely to ensure customer satisfaction.
- Ensured store cleanliness and organized product displays to enhance customer experience.
Stocker
Food City
Phoenix
03.2016 - 02.2019
- Stocked shelves with products to ensure availability for customers.
- Stocked shelves with products to maintain customer access to merchandise.
- Organized backroom inventory to streamline restocking and improve retrieval speed.
- Organized inventory in backroom for efficient restocking processes.
- Maintained cleanliness and orderliness of aisles for safety and accessibility.
Cashier
Family Dollar
Phoenix
01.2011 - 01.2012
- Managed customer transactions at checkout stations to ensure smooth, accurate service.
- Managed cash drawer and balanced funds at shift end.
- Assisted customers with product inquiries and store navigation.
Forklift Operator
Goodwill Inc
Phoenix
06.2010 - 12.2010
- Operated forklifts to transport materials safely within the warehouse.
- Operated forklifts to transport materials within warehouse, contributing to streamlined workflow.
- Loaded and unloaded trucks efficiently to maintain inventory flow.
- Loaded and unloaded trucks, ensuring safe handling and organization of items.
- Conducted routine inspections of equipment to ensure safety compliance.
Cook
McDonald's Restaurant
Phoenix
06.2009 - 12.2009
- Prepared and cooked menu items following standardized recipes to ensure consistency in quality and taste.
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Operated kitchen appliances such as fryers, grills, and ovens safely.
Maintenance Crew Member
McDonald's Restaurant
Phoenix
01.2009 - 06.2009
- Maintained cleanliness of restaurant areas including dining and kitchen spaces.
- Operated cleaning equipment to ensure cleanliness of kitchen and dining areas.
- Assisted in stocking supplies and managing inventory levels for operations.
- Assisted team during busy shifts by checking equipment performance.
Soil sorter
Aramark Uniform Company
Phoenix
09.2007 - 09.2008
- Sorted garments by type and size to streamline processing workflow.
- Inspected materials and sorted items into categorized piles or containers based on type, size, condition, color, or grade for optimal organization.
- Sorted uniforms and textiles for efficient distribution to clients.
- Inspected items for cleanliness and quality before packaging.
- Operated sorting machinery to streamline workflow processes.
Cashier
Walmart
Phoenix
04.2006 - 01.2007
- Processed customer transactions at checkout stations, ensuring prompt service.
- Managed cash drawer, accurately balancing funds at shift end.
- Assisted customers with product inquiries and guided store navigation.
Ride Operator
Enchanted Island Amusement Park
Phoenix
05.2004 - 01.2005
- Operated rides to ensure safe and enjoyable experiences for park guests.
- Conducted thorough safety checks on equipment to maintain operational integrity before each ride.
- Monitored ride performance and resolved operational issues to minimize guest wait times.
- Assisted guests with boarding and disembarking from rides.
- Enforced park rules to ensure guest safety and enjoyment.
Education
High School Diploma -
Tolleson Union High
Tolleson, AZ05-1999
Skills
- Customer service and support
- Client communication
- Issue resolution
- Transaction processing
- Cash handling
- Inventory management
- Product merchandising
Timeline
Customer Service Representative
Circle K
12.2024 - 05.2025
Stocker
Food City
03.2016 - 02.2019
Cashier
Family Dollar
01.2011 - 01.2012
Forklift Operator
Goodwill Inc
06.2010 - 12.2010
Cook
McDonald's Restaurant
06.2009 - 12.2009
Maintenance Crew Member
McDonald's Restaurant
01.2009 - 06.2009
Soil sorter
Aramark Uniform Company
09.2007 - 09.2008
Cashier
Walmart
04.2006 - 01.2007
Ride Operator
Enchanted Island Amusement Park
05.2004 - 01.2005
High School Diploma -
Tolleson Union High