Juan Zelaya
San Antonio
Summary
Detail-oriented professional with a strong background in patient care and customer relationship management. Known for providing compassionate support and educating patients, contributing to improved health outcomes and satisfaction.
Overview
10
10
years of professional experience
Work History
CNA
Cambridge Memorial Hospital
Snellville
09.2025 - 03.2026
- Provided compassionate patient care in diverse clinical settings.
- Assisted with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff.
- Educated patients and families on health-related topics and procedures.
- Documented patient information accurately in electronic health records.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Medication Technician
superior
Brandon
10.2024 - 03.2025
- Administered medications according to prescribed schedules and protocols.
- Monitored patient responses and reported changes to healthcare teams.
- Maintained accurate medication records using electronic health systems.
- Assisted in training new staff on medication administration procedures.
- Ensured compliance with safety regulations and medication handling guidelines.
- Collaborated with nurses to optimize patient care plans and medication management.
- Ensured that all prescribed medications were taken as ordered by physician.
- Maintained accurate records of all medication administered to residents.
Insurance Agent
Blue Cross Blue Shield of Texas
San Antonio
10.2023 - 05.2024
- Advised clients on health insurance options and coverage plans.
- Assisted clients with claims processing and resolution of issues.
- Educated customers on policy benefits and enrollment procedures.
- Collaborated with team members to streamline customer service processes.
- Conducted assessments to determine client insurance needs.
Phlebotomist
UT Health San Antonio
San Antonio
10.2022 - 08.2023
- Collected blood samples from patients following safety and infection control protocols.
- Prepared specimens for laboratory analysis ensuring proper labeling and handling.
- Maintained accurate patient records and documented procedures in electronic systems.
- Verified patient information prior to specimen collection.
Nurse Technician
Core
Jenks
03.2016 - 10.2020
- Monitored vital signs and reported changes to the nursing staff promptly.
- Assisted nurses with patient care and daily activities in a fast-paced environment.
- Collaborated with healthcare team members to coordinate patient care effectively.
- Documented patient information accurately in electronic health records systems.
- Prepared and maintained medical equipment for various procedures and treatments.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
Education
Associate of Applied Science -
Rasmussen University
Brandon03-2024
Skills
- Patient care
- Vital signs monitoring
- Medication administration
- Infection control protocols
- Electronic health records
- Client relationship management
Timeline
CNA
Cambridge Memorial Hospital
09.2025 - 03.2026
Medication Technician
superior
10.2024 - 03.2025
Insurance Agent
Blue Cross Blue Shield of Texas
10.2023 - 05.2024
Phlebotomist
UT Health San Antonio
10.2022 - 08.2023
Nurse Technician
Core
03.2016 - 10.2020
Associate of Applied Science -
Rasmussen University