Juana Cobarrubias
Houston,TX
Summary
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.
Overview
6
6
years of professional experience
Work History
Customer Advocate
CCFI
Houston, TX
05.2019 - 03.2025
- Provided customer support through phone, email and chat channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Recorded detailed notes in customer accounts for future reference and follow-up.
Psr
Medhope pharmacy
Sugar Land, TX
11.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Humble High School
Humble, TXSkills
- Upselling Strategies
- Documentation Coordination
- Consumer Research
- Educating Customers
- Data Entry
- Resolving Conflicts
- Data Entry Skills
- Multi-Line Phone System
- Customer Research
- Customer Services
Languages
Spanish
Native/ Bilingual
A1
Timeline
Psr
Medhope pharmacy
11.2022 - 05.2023
Customer Advocate
CCFI
05.2019 - 03.2025
High School Diploma -
Humble High School