Hi, I’m
Juana Espitia Pena
Medical Assistant / Scheduler
Riverside,CA
Summary
To obtain a position where my skills, knowledge and experience are utilized to contribute to a team-oriented and challenging work environment
Overview
17
years of professional experience
Work History
Altais Medical Group
Medical Assistant
01.2024 - 08.2024
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
St. Joseph Heritage Healthcare
Medical Assistant/Surgery Scheduler
09.2022 - 01.2024
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Increased efficiency in office by implementing digital filing system for patient records.
Affordable Islands BBQ
Receptionist
03.2019 - 09.2022
Job overview
- Worked in all areas of business, most notably running the office and ordering materials, making sure the production had everything they needed
- Met with customers in their homes and in showroom
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area and showroom clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Assisted with any pickup/ deliveries of accessories if needed
Amazon
Sorter
06.2021 - 09.2022
Job overview
- Working in the warehouse
- Processing returns.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
Carl's Jr.
Shift Supervisor
12.2017 - 12.2018
Job overview
- Led a team to make sure everything ran smoothly and to ensure the highest possible level of customer satisfaction
- Scheduled employees
- Made cash drops and operated cash register
- Opened, closed, and cleaned restaurant
- Provided excellent customer service.
Dr. Madhukar Jigjinni M.D.
Medical Assistant/ Biller
12.2007 - 07.2013
Job overview
- Assisted doctor in minor procedures and performed administrative duties such as billing and collections
- Answered phones and scheduled appointments
- Provided billing and collections services
- Took patients' vitals.
Education
Governors University Riverside, CA
Certified Medical Assistant from Medical Assisting
06.2022
Come Back KidsRiverside, CA
High School Diploma
05.2022
Franklin Career CollegeNorwalk, CA
Medical Billing and Collections Certificate
01.2007
California Learning CenterAnaheim, CA
Medical Assistant Certificate
01.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Procedure Assistance
- Compassionate
- CPR
- Specimens collection and processing
- Professionalism and Ethics
- Maintaining confidentiality
- Appointment Setting
- Fluent in Spanish
Timeline
Medical Assistant
Altais Medical Group
01.2024 - 08.2024
Medical Assistant/Surgery Scheduler
St. Joseph Heritage Healthcare
09.2022 - 01.2024
Sorter
Amazon
06.2021 - 09.2022
Receptionist
Affordable Islands BBQ
03.2019 - 09.2022
Shift Supervisor
Carl's Jr.
12.2017 - 12.2018
Medical Assistant/ Biller
Dr. Madhukar Jigjinni M.D.
12.2007 - 07.2013
Governors University
Certified Medical Assistant from Medical Assisting
Come Back Kids
High School Diploma
Franklin Career College
Medical Billing and Collections Certificate
California Learning Center
Medical Assistant Certificate