RENEA WINTER
Manteca,CA
Summary
- Skilled in payroll processing, data entry, and HR support with extensive experience in customer service. Known for resolving issues efficiently while maintaining a focus on team collaboration. Excellent communication and problem-solving skills contribute to achieving successful outcomes. Dependable and flexible, capable of thriving in dynamic environments.
- Scheduling
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Altais Medical Group
10.2019 - 06.2025
- Established robust relationships with clients, leading to increased repeat business and positive reviews.
- Delivered outstanding customer service by employing active listening and maintaining a positive demeanor.
- Oversaw high volumes of inbound calls, ensuring adherence to call quality standards.
- Addressed complex issues swiftly, contributing to improved customer satisfaction rates.
- Defused escalated support cases diplomatically, mitigating tensions between clients and company.
Scheduling Coordinator
Altais Riverside Medical
10.2023 - 11.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Payment poster
Med America
01.2010 - 10.2019
- Posting payments for insurance companies to patient accounts
- File disputes
- Balance EOB batches
Teller
Bank of America
01.2007 - 01.2009
- Assisted customers, made deposits, withdrawals, transfers & opened new accounts
Office Manager
Cal-Wal Gypsum Supply
01.2005 - 01.2007
- Accounts receivable
- Collections
- Accounts payable
- Payroll/scheduling/filing
Education
Certificate of Program Completion - Medical Billing/Coding
Institute of Technology
11.2009
Skills
- Accounts receivable/payable
- Collections
- Office management
- Payroll/scheduling/filing
- MS word
- AS 400
- Typing 65wpm
- Data entry/10 key
- Invoicing/billing
EDUCATION
Graduated high school with honors
Timeline
Scheduling Coordinator
Altais Riverside Medical
10.2023 - 11.2024
Customer Support Specialist
Altais Medical Group
10.2019 - 06.2025
Payment poster
Med America
01.2010 - 10.2019
Teller
Bank of America
01.2007 - 01.2009
Office Manager
Cal-Wal Gypsum Supply
01.2005 - 01.2007
Certificate of Program Completion - Medical Billing/Coding
Institute of Technology
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