Juana Estrada
Fort Worth,TX
Summary
Dynamic Senior Service Associate with a proven track record at UPS, showcasing strong leadership and exceptional attention to detail. Excelled in managing multiple priorities, enhancing inventory processes, and resolving customer issues swiftly, demonstrating a strong work ethic and computer skills. Achieved significant improvements in department efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Service Associate, Distribution O
UPS
03.2019 - Current
- Functions as Lead backup for The Ringers department in UPS. Helps in managing the people and work for receiving, shipping, and helps some in admin work.
- Handles the inventory management of the department. (cycle counts etc.)
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Accounting
Collegio Fray Martin De Valencia
Zacatecas, MexicoSkills
- Compliance knowledge
- Industry Awareness
- Strong Work Ethic
- Strong leadership
- Attention to Detail
- Computer Skills
- Team Collaboration
- Quality Inspection
- Data Entry
- Quality Control
- Innovation and Creativity
Timeline
Senior Service Associate, Distribution O
UPS
03.2019 - Current
No Degree - Accounting
Collegio Fray Martin De Valencia