JUANA E VELASCO
Telluride,USA
Summary
Dependable lead sales associate with several years of hands-on experience supervising the sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to the sales team and monitoring and enforcing cash handling policies.
Overview
4
4
years of professional experience
Work History
Sales Lead
Lucchese Bootmaker
Telluride
01.2024 - Current
- Led sales team in engaging customers and promoting product lines.
- Developed training materials to enhance team product knowledge and sales techniques.
- Designed engaging product displays to enhance customer experience and drive sales.
- Conducted regular store walkthroughs to assess and improve visual merchandising standards.
- Implemented seasonal themes in merchandise displays to reflect current trends and promotions.
- Organized store layout, fixtures and visual merchandising standards.
Assistant Store Manager
Carolyn McLaughlin
Telluride, USA
05.2023 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance by maintaining cleanliness and implementing strategic merchandise displays, contributing to increased sales.
- Trained staff in effective customer service techniques and product knowledge, leading to increased employee retention.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in daily store operations and maintained store appearance.
Retail Supervisor
Nick Ward
Telluride, USA
06.2022 - 05.2023
- Trained new employees on store policies, procedures, and sales techniques, resulting in improved team readiness and customer service.
- Improved store appearance through regular maintenance, cleaning, and organizing merchandise areas, contributing to a more appealing shopping environment.
- Coordinated merchandising displays, signage and sales enablement.
- Maintained focus during busy periods while delegating tasks to employees, ensuring efficient store operations.
Education
High School Diploma -
Telluride High School
Telluride, COSkills
- Visual merchandising
- Store layout
- Inventory management
- Loss Prevention
- Availability Management
- Problem solving
- Time management
- Organizational skills
- Opening and closing procedures
Languages
Spanish, Native or Bilingual
Timeline
Sales Lead
Lucchese Bootmaker
01.2024 - Current
Assistant Store Manager
Carolyn McLaughlin
05.2023 - 01.2024
Retail Supervisor
Nick Ward
06.2022 - 05.2023
High School Diploma -
Telluride High School