Naiditza Shippley
Brooklyn
Summary
Dynamic sales professional with a strong background in team leadership and customer engagement. Skilled in training staff and developing visual merchandising strategies that enhance the shopping experience and drive revenue growth.
Overview
14
14
years of professional experience
Work History
Sales Lead
Pandora
Brooklyn
10.2025 - 02.2026
- Led team of sales associates to achieve daily sales targets and enhance customer engagement.
- Trained new staff on product knowledge and effective sales techniques, fostering a supportive learning environment.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Developed visual merchandising strategies to enhance product displays and drive customer interest in-store.
Crew MemberBrooklyn
Trader Joe's
Brooklyn
09.2022 - 09.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provide guest with product knowledge
- Process purchases on pos
- Restock shelves
Store Manager
Signet Jewelers Banter By Piercing Pagoda
Brooklyn
10.2020 - 02.2022
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Developed and implemented effective merchandising strategies to increase product visibility.
- Resolved customer inquiries and complaints, enhancing overall shopping experience satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales trends to forecast inventory needs and optimize stock levels.
Jewelry Consultant
Zales The Diamond Store
Brooklyn, PA
10.2017 - 10.2020
- Advised clients on jewelry selection to enhance customer satisfaction and loyalty.
- Educated customers on diamond characteristics, enhancing their purchasing confidence.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Conducted regular cleaning and maintenance of jewelry displays to maintain an appealing showroom appearance for customers.
Assistant Manager
Signet Jewelers Piercing Pagoda
Brooklyn
04.2012 - 02.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Implemented sales strategies that improved store performance and customer engagement.
Education
High School Diploma -
William E Grady H.S
Brooklyn,NYSkills
- Upselling strategies
- Point of sale operation
- Sales closing
- Visual merchandising
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead
Pandora
10.2025 - 02.2026
Crew MemberBrooklyn
Trader Joe's
09.2022 - 09.2025
Store Manager
Signet Jewelers Banter By Piercing Pagoda
10.2020 - 02.2022
Jewelry Consultant
Zales The Diamond Store
10.2017 - 10.2020
Assistant Manager
Signet Jewelers Piercing Pagoda
04.2012 - 02.2017
High School Diploma -
William E Grady H.S