Rania Cherifi
Philadelphia,PA
Summary
Results-driven retail and operations leader with experience in high-performance, customer-focused environments. Proven ability to drive sales growth, develop teams, manage budgets, and uphold brand standards. Recognized for adaptability, fast learning, and the ability to quickly master new systems and procedures. Passionate about delivering premium customer experiences and contributing to strong brand performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Lead
Pandora Jewelry
Philadelphia, PA
11.2025 - Current
- Drive daily sales performance by coaching team members to exceed KPIs, conversion rates, and average transaction goals
- Act as Manager-on-Duty, ensuring smooth store operations and adherence to brand standards
- Train and mentor new hires in product knowledge, client engagement, and sales strategies
- Lead by example on the sales floor, delivering personalized, luxury-level customer experiences
- Monitor performance metrics and implement strategies to improve results
- Support visual merchandising and inventory control to maintain premium presentation
- Resolve customer concerns professionally, strengthening client loyalty and retention
Store Manager
Dunkin' Donuts
Philadelphia, PA
08.2023 - 11.2025
- Led daily operations, overseeing staffing, scheduling, and performance management
- Managed weekly budgets up to $35,000 while maintaining cost control and operational efficiency
- Interviewed, hired, and trained employees to build strong, service-oriented teams
- Created monthly reports to monitor operational performance and drive improvements
- Ensured compliance with company standards, safety procedures, and quality control
- Strengthened team productivity through coaching and motivational leadership
Front Desk Receptionist
Doc Bresler's Cavity Busters
Philadelphia, PA
02.2024 - 04.2024
- Managed patient check-in/out and appointment coordination
- Handled confidential records and processed billing with accuracy
- Delivered professional and welcoming front-desk experience
- Responded to inquiries efficiently while maintaining administrative accuracy
Shift Leader
Dunkin' Donuts
Philadelphia, PA
11.2021 - 08.2023
- Supervised team members during shifts to ensure productivity and service excellence
- Managed cash handling and daily reconciliation
- Assisted with training and onboarding of new employees
- Maintained operational and sanitation standards
Education
Associate of Science - Expended Functions Dental Assistant (EFDA)
Harcum College
Bryn Mawr, PA05.2028
High School Diploma -
Northeast High School
Philadelphia, PA06.2022
Skills
Sales Leadership & KPI Management
Luxury Customer Experience
Team Development & Coaching
Performance Management
Budget & Cost Control
Visual Merchandising
Inventory Management
Conflict Resolution
Operational Efficiency
Strong Interpersonal Communication
Fast Learner & Highly Adaptable
Certification
- ServSafe Certification
- Food Establishment Personnel Food Safety Certification
Timeline
Sales Lead
Pandora Jewelry
11.2025 - Current
Front Desk Receptionist
Doc Bresler's Cavity Busters
02.2024 - 04.2024
Store Manager
Dunkin' Donuts
08.2023 - 11.2025
Shift Leader
Dunkin' Donuts
11.2021 - 08.2023
Associate of Science - Expended Functions Dental Assistant (EFDA)
Harcum College
High School Diploma -
Northeast High School