Justice Hopkins
Kernersville,NC
Summary
Dedicated and results-driven manager with a proven track record of leading sales teams to exceed strategic objectives. Skilled in overseeing high-impact projects that drive revenue growth, enhance client satisfaction, and strengthen loss prevention efforts. Adept at team development, fostering a high-performance culture, and continuously seeking opportunities for growth and improvement.
Overview
7
7
years of professional experience
Work History
Sales Lead
American Eagle Outfitters, Inc
Winston-Salem, NC
06.2024 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
- Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Multi-Unit Manager
GameStop
Kernersville, NC
01.2023 - 11.2023
- Received award for being within the top ten stores for KPI results
- Boosted revenue from 1.6M to 2.5M by optimizing operations, and leading proactive loss prevention initiatives
- Launched successful in-store events that attracted new customers and increased brand awareness in the community.
- Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement.
- Mentored and coached store managers to improve their leadership skills, resulting in higher employee engagement.
- Implemented effective cost control measures that led to significant savings in operating expenses.
- Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
Store Manager
Hot Topic
Greensboro, NC
01.2018 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints, resolving issues to maintain positive relationships with clientele resulting in a 97% positive survey scoring.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Homeschooled
New Richmond, OH04-2017
Skills
- Networking
- Operations
- Sales Marketing
- Recruiting Business analysis
- KPI implementation
- P&L management
- Scheduling
- Communication
- Coaching
- Planograms
- CRM
- Strategic planning
- Resource optimization
- Innovative leadership
- Customer satisfaction
- Merchandise flow
Timeline
Sales Lead
American Eagle Outfitters, Inc
06.2024 - Current
Multi-Unit Manager
GameStop
01.2023 - 11.2023
Store Manager
Hot Topic
01.2018 - 01.2022
High School Diploma -
Homeschooled