Summary
Overview
Work History
Education
Skills
Timeline
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Justice Hopkins

Kernersville,NC

Summary

Dedicated and results-driven manager with a proven track record of leading sales teams to exceed strategic objectives. Skilled in overseeing high-impact projects that drive revenue growth, enhance client satisfaction, and strengthen loss prevention efforts. Adept at team development, fostering a high-performance culture, and continuously seeking opportunities for growth and improvement.

Overview

7
7
years of professional experience

Work History

Sales Lead

American Eagle Outfitters, Inc
06.2024 - Current
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
  • Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Multi-Unit Manager

GameStop
01.2023 - 11.2023
  • Received award for being within the top ten stores for KPI results
  • Boosted revenue from 1.6M to 2.5M by optimizing operations, and leading proactive loss prevention initiatives
  • Launched successful in-store events that attracted new customers and increased brand awareness in the community.
  • Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement.
  • Mentored and coached store managers to improve their leadership skills, resulting in higher employee engagement.
  • Implemented effective cost control measures that led to significant savings in operating expenses.
  • Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.

Store Manager

Hot Topic
01.2018 - 01.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints, resolving issues to maintain positive relationships with clientele resulting in a 97% positive survey scoring.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Homeschooled
New Richmond, OH
04-2017

Skills

  • Networking
  • Operations
  • Sales Marketing
  • Recruiting Business analysis
  • KPI implementation
  • P&L management
  • Scheduling
  • Communication
  • Coaching
  • Planograms
  • CRM
  • Strategic planning
  • Resource optimization
  • Innovative leadership
  • Customer satisfaction
  • Merchandise flow

Timeline

Sales Lead

American Eagle Outfitters, Inc
06.2024 - Current

Multi-Unit Manager

GameStop
01.2023 - 11.2023

Store Manager

Hot Topic
01.2018 - 01.2022

High School Diploma -

Homeschooled

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Justice Hopkins