Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Maya Gonzalez

Maya Gonzalez

Hawthorne,NJ

Summary

Motivated and style-driven retail professional with two years of experience in customer service, sales strategy, and visual merchandising. Proven ability to drive sales through effective upselling, deep product knowledge, and personalized client experiences. Skilled in creating clean, visually appealing store environments that reflect brand standards. Known for confidently connecting with customers, offering tailored styling advice, and supporting team success through leadership and initiative. Passionate about fashion, as well as currently studying it, and ready to bring energy and creativity.

Overview

2
2
years of professional experience

Work History

Sales Lead

Aldo Shoes
Paramus, New Jersey
07.2023 - 07.2025
  • Delivered exceptional customer service by understanding client needs, and recommending footwear, bags, and accessories to drive sales.
  • Maintained a strong product knowledge to provide styling advice and upsell based on our inventory and customer preferences.
  • Monitored and analyzed KPIs (conversion rate, IPT, AOV, SPH) to help drive results and improve sales strategies.
  • Assisted with visual merchandising and restocking of products.
  • Consistently upsold shoe care products to enhance product longevity, increase overall sales, and average transaction value.
  • Maintained knowledge of current trends, product features, and brand promotions to support effective cross-selling and upselling strategies.
  • Ensured a clean, organized, and visually appealing sales floor, ensuring the store consistently meets brand and safety standards.
  • Served as a cashier during peak hours and closing shifts, processing returns, transactions, and exchanges.

Education

High School Diploma -

Hawthorne High School
Hawthorne, NJ
06-2024

Some College (No Degree) -

Ramapo College of New Jersey
Mahwah, NJ

Laboratory Institute of Merchandising
New York, NY

Skills

  • Customer service
  • Sales strategy
  • Visual merchandising and organization
  • Styling and product knowledge
  • KPI analysis
  • Customer relationship management
  • Cash handling
  • Leadership and team support
  • Time management and efficiency

Accomplishments

  • National Honors Society

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Lead

Aldo Shoes
07.2023 - 07.2025

High School Diploma -

Hawthorne High School

Some College (No Degree) -

Ramapo College of New Jersey

Laboratory Institute of Merchandising

Similar Profiles

CREATE PROFILE