Margo Stermer
Portland,OR
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Lead
Beanstalk Children's Resale
Portland, OR
09.2024 - 03.2026
- Led sales team to achieve quarterly targets through effective strategy implementation.
- Mentored junior sales representatives, enhancing their product knowledge and sales techniques.
- Developed training programs that improved team performance and customer engagement.
- Analyzed market trends to identify new opportunities for revenue growth.
- Fostered strong client relationships, resulting in improved customer retention rates.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Sales Associate
Harry Ritchie's Jewelers
1117 Lloyd Center
09.2021 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Office Helper
Irvine & Company
01.2020 - 08.2021
- Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
- Sorted or classified files according to content, purpose or alphabetical or numerical order.
- Preserved directories by updating, indexing and organizing new material.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Delivered clerical support by handling range of routine and special requirements.
- Created and affixed labels to packages to prepare for pickup by USPS, FedEx or UPS.
- Completed clerical tasks such as filing, copying and distributing mail.
Camp Counselor
CYO Camp Howard
06.2018 - 08.2019
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised groups of children in log cabins for sleepaway camp.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Worked with children of varying age, interest, skill and developmental levels.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Led groups of children safely through variety of camp activities.
- Trained staff members on conducting events and following safety procedures.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept ten 6 year old's, keeping them on time for meals and activities.
Education
No Degree - General Studies
Mt Hood Community College
Gresham, ORHigh School Diploma -
James Madison High School
Portland, OR06-2017
Skills
- Filing and data archiving
- Multi-line phone proficiency
- Administrative support
- Project Management
- Emergency Procedures
- Group Supervision and Management
- Merchandise Display
- Customer Needs Assessment
- Outstanding Communication and Interpersonal Skills
- Conflict Resolution and Mediation
- Customer service expertise
- Policy and Procedure Adherence
- Problem-Solving Abilities
- Order & Payment Processing
- Upselling
- Inventory Control
- Problem-Solving Skills
- Cash Handling
- Point of Sale Operation
- Professional Demeanor
- Customer Service
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Relationship Selling
- Reliable and Punctual
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Game Master
I run a weekly Game of Dungeons and Dragons for a group of five wonderful and diverse individuals. I plan and lead my players through social and combat encounters, proctoring a fun and tactful experience.
Education
true
Timeline
Sales Lead
Beanstalk Children's Resale
09.2024 - 03.2026
Sales Associate
Harry Ritchie's Jewelers
09.2021 - Current
Office Helper
Irvine & Company
01.2020 - 08.2021
Camp Counselor
CYO Camp Howard
06.2018 - 08.2019
High School Diploma -
James Madison High School
No Degree - General Studies
Mt Hood Community College