Linda L Perez
San Jacinto,CA
Summary
I am a self motivated, dedicated and reliable person, who is experienced in Retail Sales Management, customer service and well adapted to working directly with customers in any situation. Knowledgeable with the ability to communicate well with others. Able to work well as part of a team or alone. Friendly, courteous and respectful of others, willing to take initiative and a confident problem solver.
Overview
2025
2025
years of professional experience
Work History
Sales Lead
- Sales Lead training new associates on product knowledge as well as Metrics and AOP
Sales Manager
- Drive sales
- Oversee associates and make sure they are following Comfort Process
- Being responsible for store metrics and hitting monthly AOP
- Setting goals and making sure all goals are met
- Order processing
- Shipping and receiving
- Inventory control
Sales Associate
Mor Furniture For Less
01.2024 - 10.2024
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate/Designer
Bassett Furniture
10.2021 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Ashley Furniture
07.2018 - 10.2021
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Manager
La-z-Boy Furnitre
09.1996 - 04.2018
- Experienced customer service, One on one communications regarding customer needs and concerns, helping to resolve problems and facilitate a favorable resolution
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Graduate -
Fontana High School
Fontana, CA06-1984
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Complaint resolution
- Effective workflow management
Timeline
Sales Associate
Mor Furniture For Less
01.2024 - 10.2024
Sales Associate/Designer
Bassett Furniture
10.2021 - 05.2023
Sales Associate
Ashley Furniture
07.2018 - 10.2021
Sales Manager
La-z-Boy Furnitre
09.1996 - 04.2018
Sales Lead
Sales Manager
High School Graduate -
Fontana High School
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